---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure Universal Task for your service

# Configure Universal Task for your service {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure the Universal Task application for your service so that you
can create and assign tasks to employees.

## Before you begin

Role required: sn_uni_task.admin

## Procedure

1. Navigate to AllUniversal TaskAdministrationUniversal Task Configuration.
2. Click New.
3. On the form, fill in the fields.  
   For more information on form fields and descriptions, see [Universal Task Configuration form](https://www.servicenow.com/docs/JnK47sxfKv_hP35L~d3p8A "Use the Universal Task Configuration form to associate Universal Task to your service.").
4. Click Submit.
**Previous topic:** [Define the agent criteria for Universal Task](https://www.servicenow.com/docs/Ka_LkRwDcAS_4_KJOY1L5g "Define the criteria for an agent so that the agent can access the parent table for Universal Task. The default criteria is that agents must have write access to the parent table.")  
**Next topic:** [Configure the catalog items for your service](https://www.servicenow.com/docs/1NqDuN7mh2V8zIqEeZZ3EA "Filter the catalog items that you want to show in the Submit Catalog Item task for your service.")

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