Create a work shift

Create a work shift.

Before you begin

Role required: sn_hr_wfo.admin

Create a shift plan. Create a shift plan

Procedure

1. Click Work shift.
2. In the Name field, enter a name for the shift.
3. Select the time window for the shift.
   1. In the Time Zone field, select the time zone of the users that you want to allocate to the shift.
      Note:

      To add a shift for agents working in their local time zones, select the Use agent time zone option. The system uses the time zone that is specified in the agent's user record.
   2. In the Start Time field, enter the time of day when you want to start the shift.
   3. In the End Time field, enter the time of day when you want to end the shift.
4. Select the days of the week for which you want to add this shift.
5. Click Save.

• Add schedule breaks to a shift
  After creating a work shift, you can add schedule breaks to the shift.