---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Set up Demand Forecast

# Setting up Demand Forecast in Workforce Optimization for HR {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure the data you want to collect, modify forecast parameters and calibrate manual
adjustments using Demand Forecast.
* **[Configure data collection for Demand Forecast](https://www.servicenow.com/docs/tbNbagy4q6XM3dtGSohYEg)**   
  Define the data you want to collect for cases, interactions, or any table to forecast the number of agents that you require for your staffing needs.
* **[Modify forecast parameters to visualize forecast data](https://www.servicenow.com/docs/mHNH3Et3VtESwalPXiql7Q)**   
  Configure and tweak forecast parameters to see how the forecast behaves when you vary the period length, periods to forecast, or algorithm. You can view the modified forecast on the time-series visualization.
* **[Create a manual adjustment for a forecast](https://www.servicenow.com/docs/hs1wlQ75CAc8Aw~g3LlUtg)**   
  Adjust forecasts manually to fine-tune them for greater accuracy. Create the adjustment for a specified time period and analyze how it impacts your forecast.

**Related concepts**   

* [Workforce Optimization for HR Domain Separation](https://www.servicenow.com/docs/bcj0j0YHTltx_eSSEs_LIQ "Domain separation is supported for Workforce Optimization for HR. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.")
* [Setting up Scheduling for Workforce Optimization for HR](https://www.servicenow.com/docs/~jzTpH7O9J~gY4bFGUASew "Manage events the team calendar. Create schedule plans, shift plans, event categories, and event types.")
* [Setting up Teams in Workforce Optimization for HR](https://www.servicenow.com/docs/E2653_kek1ncMwAbNGlI6w "Organize your teams into assignment groups and create reports for those groups to can gain visibility into the team's performance.")
* [Setting up Coaching in Workforce Optimization for HR](https://www.servicenow.com/docs/R9KJTQXXt838Z~igJsgjKA "Manage agent skills and assess the quality of completed tasks. Use predictive intelligence to recommend skills for agents. Train your agents with internal and external learning content.")  
**Related tasks**   

* [Activate Workforce Optimization for HR](https://www.servicenow.com/docs/QQR_kKmAalRM501jXypi1w "Workforce Optimization for HR solution is highly modular, offering a wide range of capabilities such as Scheduling, Coaching, and Teams applications in Manager Workspace. Configurable Workspace (sn_hr_wfo_workspa) plugin activates all other dependent plugins to enable users to access Scheduling, Coaching, and Teams applications in Workforce Optimization for HR.")