--- sourceDocument: Zurich Employee Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Domain Separation # Workforce Optimization for HR Domain Separation {#ariaid-title1} * Release version: Zurich * * Updated July 31, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Workforce Optimization for HR Domain Separation Workforce Optimization for HR is designed to streamline HR Agent Managers' daily activities by enabling efficient schedule management, real-time adjustments, time-off handling, and skill development within a unified workspace. This enhances team performance and responsiveness in HR operations. Show full answer Show less ## Domain Separation Support The application supports domain separation, allowing organizations to logically partition data, processes, and administrative tasks into distinct domains. This separation controls user access and visibility, ensuring data is properly segmented across multiple tenants or organizational units. Key aspects of domain separation include isolation at runtime, user interface segregation, cache key management, reporting, rollups, and aggregations. This is critical for scenarios such as service providers managing interactions with tenant-customers, where data visibility must be carefully controlled. To enable this functionality, the instance owner must configure the application for multi-tenant operation. ## Practical Benefits for ServiceNow Customers * **Data Security and Privacy:** Ensures that HR data is segregated by domain, enhancing confidentiality and compliance. * **Multi-Tenant Management:** Supports service provider models by properly routing data and communication per tenant. * **Operational Efficiency:** Simplifies management of HR workforce optimization activities across separated organizational units. ## Additional Resources ServiceNow customers can further optimize their HR operations by exploring setup guides for scheduling, teams, coaching, and demand forecasting within Workforce Optimization for HR. Activating the application and understanding service provider domain separation support will help maximize these capabilities. Domain separation is supported for Workforce Optimization for HR. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data. ## Support level: Basic {#wfo-hr-domain-separation__section_tnn_j4v_bwb} {#wfo-hr-domain-separation__domain-sep-supported} * Business logic: Ensure that data goes into the proper domain for the application's service provider use cases. * The application supports domain separation at run time. The domain separation includes separation from the user interface, cache keys, reporting, rollups, and aggregations. * The owner of the instance must set up the application to function across multiple tenants. {#wfo-hr-domain-separation__ul_yhr_g2j_xkb} Sample use case: When a service provider (SP) uses chat to respond to a tenant-customer's message, the customer must be able to see the SP's response.{#wfo-hr-domain-separation__p_lsc_nfg_h1c} For more information on support levels, see [Application support for domain separation](https://www.servicenow.com/docs/access?context=domain-separated-apps&version=zurich&pubname=zurich-platform-security&ft:locale=en-US).{#wfo-hr-domain-separation__p_msc_nfg_h1c} ## Overview {#wfo-hr-domain-separation__section_aws_j4v_bwb} The goal of Workforce Optimization for Customer Service is to simplify the daily routine of HR Agent Managers to develop high-performing teams by optimizing schedules and work assignments, respond to ad hoc changes in real time, manage time-off requests and providing the skills they need to succeed---all in one workspace . ## How domain separation works in Workforce Optimization for HR {#wfo-hr-domain-separation__section_bws_j4v_bwb} Domain separation is supported. **Related concepts** * [Setting up Scheduling for Workforce Optimization for HR](https://www.servicenow.com/docs/~jzTpH7O9J~gY4bFGUASew "Manage events the team calendar. Create schedule plans, shift plans, event categories, and event types.") * [Setting up Teams in Workforce Optimization for HR](https://www.servicenow.com/docs/E2653_kek1ncMwAbNGlI6w "Organize your teams into assignment groups and create reports for those groups to can gain visibility into the team's performance.") * [Setting up Coaching in Workforce Optimization for HR](https://www.servicenow.com/docs/R9KJTQXXt838Z~igJsgjKA "Manage agent skills and assess the quality of completed tasks. Use predictive intelligence to recommend skills for agents. Train your agents with internal and external learning content.") * [Setting up Demand Forecast in Workforce Optimization for HR](https://www.servicenow.com/docs/R_N8xyiem_nyrJmx1S8osQ "Configure the data you want to collect, modify forecast parameters and calibrate manual adjustments using Demand Forecast.") **Related tasks** * [Activate Workforce Optimization for HR](https://www.servicenow.com/docs/QQR_kKmAalRM501jXypi1w "Workforce Optimization for HR solution is highly modular, offering a wide range of capabilities such as Scheduling, Coaching, and Teams applications in Manager Workspace. Configurable Workspace (sn_hr_wfo_workspa) plugin activates all other dependent plugins to enable users to access Scheduling, Coaching, and Teams applications in Workforce Optimization for HR.") **Related topics** * [Domain separation for service providers](https://www.servicenow.com/docs/access?context=domain-sep-landing-page&version=zurich&pubname=zurich-platform-security&ft:locale=en-US)