---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Assign an unassigned case or task

# Assign an unassigned case or task {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Work on an unassigned case or task. Assign the case or task to yourself or to another agent.

## Before you begin

Verify that you have installed the required plugins.

Role required: sn_wsd_case.workplace_agent

## About this task

Assign unassigned cases or tasks to yourself or to another workplace agent who belong to your assignment group. You can work on any type of workplace case such as regular workplace case, maintenance case, move case, space configuration case, reservation case, and tasks associated with these cases.

## Procedure

1. Log in to Workplace Agent for mobile application.  
   The launch screen opens with your Work view.
2. On the Work view page, to view unassigned cases, do one of the following:
   1. Go to the Group work section and select any of the following:  
      1. Select Open unassigned cases by priority or Open unassigned to view a list of unassigned workplace cases and tasks.

         A list of workplace cases and tasks is
         displayed. Select the ![filter icon.]() filter icon to filter the cases or tasks.
      2. Apply the changes.
      {#assign-an-unassigned-case-or-task-agentmobile__ol_tgl_kys_51c}
   2. **Optional:** You can also go to the Unassigned work section to view the cases and tasks that are unassigned.
3. Select the workplace case/task that you want to assign.  
   Based on the selection, the case details page or the task details page opens.
4. To assign the case/task to yourself, on the details page, select Assign to me.  
   Note:  
   The Assign to me option is available only for a workplace case.
5. To assign the case/task to another agent, select the ![More actions icon.]() action icon on the top-right corner of the header.
6. From the menu, select Assign case.  
   A list of users is displayed in a separate page where you can search and select the agent to whom you want to assign the case/task.
7. Select Submit.  
   The case/task is assigned to the select agent.
**Related tasks**   

* [Manage workplace cases and tasks](https://www.servicenow.com/docs/MZrAk_nMWtXt46EQzcMc1g "Track the workplace cases and tasks that are assigned to you and your assignment group. Know the number of cases that are open, critical, and breached at any time. View the details of the case and perform an action accordingly.")
* [Edit or view case details on the Workplace Agent for mobile app](https://www.servicenow.com/docs/G9Yz9bGc8CnSjSPZa3~DqA "Update a workplace case at any time on the go. The application provides you with all the edit-related options to make relevant changes whenever you want to edit.")
* [Print workplace cases](https://www.servicenow.com/docs/pS~WUyXngd15QZcNWaURKw "Workplace agents can print the workplace case at any time on the go. The case reports contain reservation details, services, and all other relevant information.")
* [Print workplace tasks](https://www.servicenow.com/docs/NVzzissouRzCJkhQmXDCLw "Workplace agents can print the workplace task details related to a workplace case. The task reports contain reservation details, services, and all other relevant information.")
* [Create a child task](https://www.servicenow.com/docs/q4C~BBLtV14ugwGA3xJjzg "Add child tasks to a workplace case when needed. The application enables you to create a child task instantly from the case details page.")
* [Create a workplace case on behalf of an employee through Workplace Agent for mobile](https://www.servicenow.com/docs/VOvD3fEQxVObZYV06e6F_Q "Create workplace cases on behalf of an employee in the Workplace Agent for mobile work view page.")
* [Edit or view a child task](https://www.servicenow.com/docs/naGY4H9~lOzl9GKLiAblPg "View or update a task whenever you want to get the details or update the progress.")
* [Offline mode](https://www.servicenow.com/docs/PZQv4BJ97dzPC5ZHM4I9lg "You can switch to an offline mode and work on your workplace cases in the ServiceNow Agent application. When you work on an offline mode, you can perform any action without an internet connection. Once you turn on to the online mode, the changes are all synchronized automatically. If there are any conflicts, you can resolve them in your outbox.")