---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Create a child task

# Create a child task {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Add child tasks to a workplace case when needed. The application enables you to create a child task instantly from the case details page.

## Before you begin

Verify that you have installed the required plugins.

Role required: sn_wsd_case.workplace_agent

## Procedure

1. Log in to Agent Workplace Service for Mobile application.  
   The launch screen opens with your Work view.
2. On the Work view page, go to any one of the following sections to open the case to which you want to add a child task.
   * My work overview
   * My work
   * Group work
   * Unassigned work
   {#create-a-child-task-agentmobile__choices_i5n_dlt_51c}
3. Select the case.  
   The case details page of the selected case opens separately.
4. Select the ![Menu]() icon on the top right of the header.
5. Select Create task.
6. On the form, fill in the fields.  
   On the form, the Parent case field is automatically set with the case number of the case to which you are adding this child task.  
   Note:  
   You can also create a task by quick action without connecting to any parent case from the Work view page in the Workplace Agent for mobile application.
   {#create-a-child-task-agentmobile__table_b3m_3dx_51c__entry__2}

   | Field | Description |
   |-|-|
   | Workplace task type | Set the type of task |
   | Short description | Enter a short description about the task. |
   | Description | Enter a detailed description about the task. |
   | Workplace location | Select the location for which you're creating the task. |
   | Workplace service item | Select the workplace item if the task is associated with a workplace service item. |
   | Product model | Select the product model. |
   | Asset | Select the asset type. |
   | Priority | Set the priority of the task. |
   | State | Set the state of the task. |
   | Expected start | Enter the expected start date. |
   | Due date | Enter the due date. |
   | Cost | Enter the cost for the task. |
   | Vendor | Select the suitable vendor. |
   | Assignment group | Select the assignment group to which the task belongs. |
   | Assigned to | Select the user agent to whom you want to assign the task. |
   | State | Set the state of the task. |
   | Parent case | Task is created for the parent case |
   | Sign template | Select a signing template. |
   | Add attachment | Add attachment related to the task. |
   [Table 1. Create task form]

   {#create-a-child-task-agentmobile__table_b3m_3dx_51c}
7. Select Submit.

## Result

The child task is created. After creation, the child task details are displayed in a separate page. For more information about actions that you can perform on a task, refer to [Edit or view a child task](https://www.servicenow.com/docs/naGY4H9~lOzl9GKLiAblPg "View or update a task whenever you want to get the details or update the progress.").
**Related tasks**   

* [Manage workplace cases and tasks](https://www.servicenow.com/docs/MZrAk_nMWtXt46EQzcMc1g "Track the workplace cases and tasks that are assigned to you and your assignment group. Know the number of cases that are open, critical, and breached at any time. View the details of the case and perform an action accordingly.")
* [Assign an unassigned case or task](https://www.servicenow.com/docs/2EQHkM4l1uQzpLSpABEYmg "Work on an unassigned case or task. Assign the case or task to yourself or to another agent.")
* [Edit or view case details on the Workplace Agent for mobile app](https://www.servicenow.com/docs/G9Yz9bGc8CnSjSPZa3~DqA "Update a workplace case at any time on the go. The application provides you with all the edit-related options to make relevant changes whenever you want to edit.")
* [Print workplace cases](https://www.servicenow.com/docs/pS~WUyXngd15QZcNWaURKw "Workplace agents can print the workplace case at any time on the go. The case reports contain reservation details, services, and all other relevant information.")
* [Print workplace tasks](https://www.servicenow.com/docs/NVzzissouRzCJkhQmXDCLw "Workplace agents can print the workplace task details related to a workplace case. The task reports contain reservation details, services, and all other relevant information.")
* [Create a workplace case on behalf of an employee through Workplace Agent for mobile](https://www.servicenow.com/docs/VOvD3fEQxVObZYV06e6F_Q "Create workplace cases on behalf of an employee in the Workplace Agent for mobile work view page.")
* [Edit or view a child task](https://www.servicenow.com/docs/naGY4H9~lOzl9GKLiAblPg "View or update a task whenever you want to get the details or update the progress.")
* [Offline mode](https://www.servicenow.com/docs/PZQv4BJ97dzPC5ZHM4I9lg "You can switch to an offline mode and work on your workplace cases in the ServiceNow Agent application. When you work on an offline mode, you can perform any action without an internet connection. Once you turn on to the online mode, the changes are all synchronized automatically. If there are any conflicts, you can resolve them in your outbox.")