---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Create a connection with Microsoft Exchange Online spoke

# Create a connection with Microsoft Exchange Online spoke {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Connect to the Microsoft Exchange Online spoke by creating a connection.

## Before you begin

Ensure the following:

1. Install Microsoft Exchange Online spoke from the ServiceNow Store. For more information, refer to [Microsoft Exchange Online spoke](https://www.servicenow.com/docs/access?context=ms-exch-online-spoke&version=zurich&pubname=zurich-integrate-applications&ft:locale=en-US).  
   Important:  
   After installing Microsoft Exchange Online spoke, check that the Data Stream action field of the Data source Exchange Online Calendar is not set to empty. Otherwise, repair the Microsoft Exchange Online spoke plugin.
2. After installing Microsoft Exchange Online spoke, depending on what type of customer you are, perform the following actions:
   * If you are a new customer, to install the applications, refer to [Install Workplace Calendar Synchronization](https://www.servicenow.com/docs/MHgb6NPx7CyGZ~TcQFxDdQ "Install the Workplace Calendar Synchronization application from ServiceNow Store applications. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.").
   * If you are an existing customer, upgrade to the latest versions of the following applications:
     * Workplace Reservation Management
     * Workplace Calendar Synchronization
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3. Repair the Microsoft Exchange Online spoke. Perform the following repair if you never had an internal dependency on the com.glide.hub.action_type.datastream plugin.
   1. Navigate to AllSystem DefinitionPlugins.
   2. Search and select Microsoft Exchange Online Spoke.
   3. Repair the plugin.
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Role required: admin

## About this task

Synchronize reservations using a connection with the Microsoft Exchange Online spoke.

## Procedure

1. Ensure that the Microsoft Exchange Online spoke is installed.  
   Refer to the Before you begin section.
2. [Set up Microsoft Exchange Online spoke](https://www.servicenow.com/docs/access?context=setup-ms-exch-ol&version=zurich&pubname=zurich-integrate-applications&ft:locale=en-US).  
   If you are a new customer, in the Create Connection records for the Microsoft Exchange Online spoke procedure, perform the following actions:
   * For Microsoft_Exchange_Online Connection and Credential alias, in the Connection related list, select MS Graph 1 and make the changes.

     Do not change the
     Name and Credential. In the OAuth Entity Profile form of the MS Graph 1 credential, ensure that the Grant type field is
     selected as Client Credentials.
   * For Microsoft_Exchange_Online_clientCred Connection and Credential alias, in the Connection related list, select MS Graph 2 and make the changes.

     Do not change the
     Name and Credential. In the OAuth Entity Profile form of the MS Graph 2 credential, ensure that the Grant type field is
     selected as Client Credentials.
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## What to do next

[Set up OAuth connection with Microsoft Exchange Online](https://www.servicenow.com/docs/_ryJwtS_EpmNncPFs2r~Mw "Register your Microsoft Exchange Online with ServiceNow instance for OAuth authorization.")
**Related tasks**   

* [Configure Microsoft Azure in normal mode](https://www.servicenow.com/docs/Hqs1ZMPyMwd4jkuEQ2oF8Q "Set up a normal mode authentication with Microsoft Azure to connect Microsoft Exchange Online with Workplace Calendar Synchronization.")
* [Set up OAuth connection with Microsoft Exchange Online](https://www.servicenow.com/docs/_ryJwtS_EpmNncPFs2r~Mw "Register your Microsoft Exchange Online with ServiceNow instance for OAuth authorization.")
* [Configure Connection and credential alias for Microsoft Exchange Online using the default credentials and connections](https://www.servicenow.com/docs/nVdtNUFp~Gy6tPDarhP_EQ "Establish connection and credential alias for Microsoft Exchange Online so that you can synchronize reservations. Configure the default credentials and connections. Ensure that the values for the connection and credentials alias are set as specified.")
* [Create your own connection and credential alias for Microsoft Exchange Online](https://www.servicenow.com/docs/zMCUlFe3HeZf9tyc4q~AMA "Configure your own connection and credential alias for Microsoft Exchange Online if you do not want to use the default connection and credential aliases provided by the application.")
* [Configure Microsoft Exchange Online calendar provider](https://www.servicenow.com/docs/A9lh~FaeEPSIFvujsVRPfQ "Configure Microsoft Exchange Online as a calendar provider in normal mode to synchronize reservations.")

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