---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Edit a workplace request

# Edit a workplace request {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Edit the details of a workplace request or change workplace service items included in a workplace request.

## Before you begin

Editing a request is supported for the following request types:

* Badge requests
* Catering
* Cleaning
* Employee parking
* Equipment
* Furniture request
* General request
* Heating and cooling request
* Space arrangement request
* Tech support

{#edit-workplace-request__ul_f3z_ng1_v2c}

If you have created a request from a workplace reservation, you can only edit the request from the reservation summary page. For more information, see [Share, modify, or cancel a reservation](https://www.servicenow.com/docs/vSWYWqUYOoB7YDNRCOX0LQ "You can view, modify (update), or cancel a reservation. Update the reserved workplace item or the date and time for a reservation.").  
Note:  
* Based on the configuration set by your admin, you might not be able to edit a request.
* Editing a request is only supported for open requests. If a request is closed or complete, it can't be edited.
* Editing a request is supported only if the request contains workplace service items.
* If all the workplace services of a request are fulfilled, the request can't be edited, even if it's an open request.
* Service items that are within the lead time can't be modified.
{#edit-workplace-request__ul_qfs_zg1_v2c}

Role required: sn_wsd_core.workplace_user

## Procedure

1. Navigate to AllSelf-ServiceEmployee Center.  
   1. On the Employee Center landing homepage, select the Workplace ServicesMaintenance.
   2. Select Submit a maintenance request.
   {#edit-workplace-request__ol_xp3_k1w_tzb}
2. On the Employee Center landing page, select My Requests.
3. From the My Requests list, select the workplace request that you want to edit.
4. On the request details page, select Actions, then select Edit request.
5. Edit the details of the request based on your requirement.
6. **Optional:** Edit workplace service items that are included in your request.  
   You can add or remove workplace service items from the request. You can also change the quantities of service items that are already added to the request.  
   Note:  
   A workplace service item can't be edited if it has already been fulfilled.
7. Select Save.  
   The Workplace Request is updated.
**Related tasks**   

* [Reconfigure an office space](https://www.servicenow.com/docs/~FgCC_JCESMqB9aywI7SaQ "Provide details on how an office space should be reconfigured.")
* [Raise help request for a workplace inquiry](https://www.servicenow.com/docs/bnX8STSTN7o00Yd92HMDdw "Submit a general workplace service request for issues that need a human response. Request help for issues that are not covered by current automated workflows.")
* [Raise a move request for a space change](https://www.servicenow.com/docs/vweNFaKuxI5JR7N4th3QGA "Create a move request to relocate to another space. Specify why you want to move and when you want to move. You can select a space that is located in your current building or at a different building. You can also select a desk directly on the floor map.")
* [Request furniture for a space](https://www.servicenow.com/docs/3v33bvpnw_gOkjr0~xUrJA "Order furniture or equipment for your workplace or for any event.")
* [Raise a space assistance request](https://www.servicenow.com/docs/t4coGhR3Oz7VX7sS5IdTMA "Submit a workplace service request to get space allocation recommendations using the Workplace Service Portal. The Workplace Service Delivery space assistance provides you with the best space allocation plan options based on the space quantity and the department that you specify. You can select the most suitable allocation or none. Depending on your selection, the Space planner deploys the plan to use.")
* [Submit a maintenance request](https://www.servicenow.com/docs/u18Gl0e3NTUhq0wTMygqSQ "Raise a maintenance request for an equipment for a location using either the Workplace Service Portal or the Employee Center.")
* [Submit a catering request](https://www.servicenow.com/docs/H6vAtb3Sk50MjT5HtFfDpg "Raise a catering request service using either the Workplace Service Portal or the Employee Center.")
* [Submit heating and cooling request](https://www.servicenow.com/docs/r92Cjz8sh109uzC3zzR2Mw "Raise a Heating and cooling request using either the Workplace Service Portal or the Employee Center.")
* [Submit a badge request](https://www.servicenow.com/docs/1_UouBqByZzdBj1uBfrX7A "Raise a badge request at your workplace using either the Workplace Service Portal or the Employee Center.")
* [Submit a tech support request](https://www.servicenow.com/docs/z8aiXWE4jDpbb9MT8bIzQw "Raise a tech support request using either the Workplace Service Portal or the Employee Center.")
* [Submit a cleaning request](https://www.servicenow.com/docs/hVyvIekHLxyGPP2OJqN~7Q "Raise a cleaning request using either the Workplace Service Portal or the Employee Center.")
* [Submit an equipment request](https://www.servicenow.com/docs/W2nEqBzmqql5ruIhF4Ge_g "Raise an equipment request at your workplace using either the Workplace Service Portal or the Employee Center.")
* [Submit an emergency maintenance request](https://www.servicenow.com/docs/CJnz1yVXOBzFJOLbFIRFgw "Submit an emergency maintenance request for a meeting room.")
* [Submit a change event request for a reservation](https://www.servicenow.com/docs/ChF2lDn7ULKO0LuXTd5gdA "As a workplace employee, request a change to the date, time, and duration of your planned event reservation.")

*[\>]: and then