Event Planner

  • Release version: Zurich
  • Updated March 25, 2026
  • 2 minutes to read
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    Summary of Event Planner

    The Event Planner in ServiceNow provides an intuitive interface to manage reservations within your organization. It enables Reservation planners and viewers to monitor, schedule, and modify reservations efficiently across various locations, campuses, buildings, and floors. The planner supports detailed reservation tracking, including extra services, invitees, and associated cases or tasks.

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    Key Features

    • Schedule View: View and manage reservations by date and time, with color-coded status indicators for quick identification.
    • Drag and Drop Rescheduling: Easily move reservations to different times or dates directly within the schedule view.
    • Reservation Details: Access comprehensive information about each reservation, including requester details, extra services requested, and tasks created.
    • Location Directory Portal: Accessible from both the Event Planner home and schedule view, allowing quick reference to location information.
    • Reservation Management: Modify reservation time, location, attendee count, purpose, and cost center. Cancel individual occurrences of recurring reservations without affecting the entire series.
    • Reservation Creation: Initiate new reservations through the Event Planner, which redirects to the reservation portal for detailed booking.
    • Compatibility: Only reservations created via Workplace Core applications can be managed here; reservations made through calendar providers require the calendar component (sncalendar) version 23.2.0 or later and must be managed through that provider.
    • Multi-location and Group Reservations: Editable only through reservation details, not the schedule view.

    Practical Considerations for ServiceNow Customers

    • Ensure the Calendar component (sncalendar) version 23.2.0 or later is installed for managing calendar provider reservations.
    • Use the schedule view primarily for single or occurrence reservations to modify timing and location efficiently.
    • Cancel recurring reservations carefully—cancel occurrences individually in the schedule view or the entire series via the portal.
    • Use the Event Planner to streamline reservation management across your organization, improving visibility and control over event scheduling and resources.

    Manage reservations requested in your organization in a simple event planner. As a Reservation planner, check the current day's planned reservations and view the reservation details. The schedule view also enables you to reschedule a reservation to another date and time by easily dragging and dropping it to another time.

    You can also access the Event planner as a Reservation planner and a Reservation viewer. The planner provides you with a detailed view of all the reservations requested by employees and also the reservations requested by you for yourself or on-behalf of others. Open and view the Location Directory portal from the Event Planner home page.

    You can check if there are any reservations that require extra services, reservations that are canceled and more. The Event planner also enables you to view the reservations in a scheduled view where you can track reservations made on any campus, its buildings, and any specific floor. The scheduled view displays reservations in colors based on their status. You can also schedule a reservation to a later time by easily dragging it across the time line. At any point, you can view the details of a reservation such as the exact details specified by the requester, the extra services raised by them, the cases and tasks created for those services, the invitees and more.
    Important:
    Reservations created using a calendar provider can only be managed using the calendar provider.

    Ensure that you have installed the Calendar component (sn_calendar) of version 23.2.0 or later.

    Using the Event planner schedule view, you can perform various actions on reservation. However, note the following:
    • Open and view the Location directory portal from the Scheduled view. For more information, see Open and view Location directory from Event Planner.
    • You can only manage reservations that are created using Workplace Core applications.
    • You can manage single and occurrence reservations.
    • You can manage a multi-location or a group reservation only by opening the reservation details and not with the schedule view.
    • As a reservation planner, you can perform the following actions:
      • Drag a reservation to another date and time to reschedule.
      • Change the reservation timings,
      • Change the location of the reservation.
      • Cancel a reservation
      • Note:
        Cancelling a recurring reservation should only delete that particular occurrence and not the complete series. The complete recurring reservation can be cancelled from the portal.
      • Open a reservation and make advanced changes and also add services

    Event planner schedule view.

    The Event planner also provides you with an option to create a reservation. The planner navigates you to the reservation portal from where you can make a reservation. As a Reservation planner, you can edit a reservation's number of attendees, the reservation purpose, and the cost center.
    Note:
    In scheduled view, you cannot update a reservation after editing any custom field.

    The Event planner workspace provides you with great options in tracking your reservations. For more information about the key features and its capabilities, refer to Workplace Central Event planner.

    For more information about the Reservation planner role, refer to Components installed with Workplace Reservation Management