---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Space assistance

# Space assistance {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

As a space planner, assist your organization with space planning and their deployment. Work on space requests raised within the organization and implement the changes using the Space Optimization workspace.  
The Workplace Central workspace enables you to manage the space requests submitted in the organization and deploy them by following a simple process. A space request is created as a workplace case in the application. You can view the workplace case using the Space Optimization workspace. As a space planner, you can perform the following actions on space request workplace cases:

* View the total number of workplace space requests created in the organization using the metrics.
* Work on any space request workplace case that is currently in progress at any time.
* View the space request details.
* Assign the space request to another assignment group or a user.
* Add comments and work notes in the workplace case. The comments and work notes are displayed in the request details to the user.
* View the space plan details of the request. Apply filters on the plan items using the filter pills.
* View the space plan on the floor map. To view the floor map, the floor map must be created using Workplace Indoor Mapping and Indoor Mapping component plugin.
* Check approval details of the request.
* View the respective space and user deployment plan and deploy it.
{#space-assistance__ul_elk_fzy_swb}
**Related concepts**   

* [Lists module](https://www.servicenow.com/docs/_OfSxjgvN1rHx3bmEq90JQ "The Lists module is a common dashboard that contains lists for the application tables and custom lists.")
* [Workplace Analytics](https://www.servicenow.com/docs/WA7qNhRxqXhG3WDT8bJP_g "The ServiceNow Workplace Analytics dashboard displays key metrics that enable you to optimize the use of workplace resources and maximize your return on investment.")
* [Space Planning](https://www.servicenow.com/docs/6kAp1ztEZHCVJiKZtBxSOw "Create, understand, and manage core functions like space hierarchy, neighborhoods, and user assignments.")
* [Space Optimization](https://www.servicenow.com/docs/brM7Jf3d7~rUKzk7vRbGWg "As a space planner, you can use the Workplace Central to monitor all your scenarios and workplace-related information from a single page called Space Optimization.")
* [Scenario Planning](https://www.servicenow.com/docs/YtAJY_sF6im4n2hRpv3_Vw "Manage space allocations in your workplace in the most efficient way using the Space optimization scenario planning feature. Adjust your existing space allocations, floor arrangements, and employee seating plan by creating a scenario and deploying it.")
* [Schedule Planning](https://www.servicenow.com/docs/80KdH3c1y~MB~1UvvOlQqg "Manage space assignments to help employees head back to the office.")
* [Event Planner](https://www.servicenow.com/docs/dzeOnvgdwh6kVBOJhr74VQ "Manage reservations requested in your organization in a simple event planner. As a Reservation planner, check the current day's planned reservations and view the reservation details. The schedule view also enables you to reschedule a reservation to another date and time by easily dragging and dropping it to another time.")
* [Move Management](https://www.servicenow.com/docs/qTMrO9M0eV~HctXdk_iDLQ "Monitor multiple workplace moves at a time seamlessly using the Move Management workspace in the Workplace Central. Create move projects to track the progress of move requests.")
* [Case management](https://www.servicenow.com/docs/EW5P4VhrPsTUADMucfALJg "As a workplace case manager, manage all your workplace cases from a single place using the Case management workspace in the Workplace Central workspace.")
* [Kiosk Indoor Mapping](https://www.servicenow.com/docs/348Nufg8xmBYWuvqTWgYlA "Enhance visitor and employee experiences by providing indoor maps in kiosks across your workplace.")