---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Provider Connector Configuration

# Provider Connector Configuration {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Register details for the occupancy data provider, the data source type, and connector configuration (sensor) details. Filter spaces using a condition builder, and retrieve occupancy data for a workplace location.

## Before you begin

Note:  
If you're using demo data or product data (seed data), some fields are pre-filled. In case, if you aren't using the base system product data, you can configure the provider connector data table. The seed data is available as part of the Metrikus Spoke integration.

Role required: admin

## Procedure

1. Navigate to AllWorkplace ConnectorsAdministrationProvider Connector Configuration.
2. Select New.  
   On the form, fill in the fields:  
   {#provider-connector-config-occupancy__table_gnt_qhf_t1c__entry__2}

   | Field | Description |
   |-|-|
   | Provider | Name of the occupancy data provider. This field is auto-filled when the Metrikus Spoke is installed and configured with the Flow Designer Integration Hub. |
   | Source Type | Option to specify the endpoint using which Workplace Connectors retrieves data from Metrikus or other occupancy data spoke providers. Select RestApi-pull |
   | Active | Option to select active provider connector configuration data. Only active records from the Provider Connector Configuration table are added or updated in the Provider Space Mapping table. By default, this option is set to false. Select the check box to set to true. |
   | Connector Configuration | Option to select required sensor items from the Connector Configuration table. For example, badging or Occupancy. |
   | Auto-refresh locations | Option to auto-refresh locations when spaces are added or when some spaces are removed from a selected location. The scheduled Job Refresh Provider Space Mapping records runs daily and reads the Auto Refresh Location field in the Provider Connector Configuration table. It reads all records in the Provider Connector Configuration records and updates the Provider Space Mapping table with the latest data. If this option is selected, then spaces that are added to a location are synchronized with the Provider Space Mapping table. If spaces are removed, the occupancy sensor data record is removed from the connector list of the Provider Space Mapping table. For example, if a floor or a space is added to a location, then they're automatically added to a selected location. |
   [Table 1. Provider Connector Configurations]

   {#provider-connector-config-occupancy__table_gnt_qhf_t1c}
3. Filter spaces using the Space Filter Condition.  
   Select Preview to see the results that your filter condition query returns. Select the link to view the matched space records in Workplace Connectors.

   For example, select \[Space\] from the list. Select the filter condition as \[is\] and manually enter the spaces
   \[A1.001, A1.002, A1.003\].

   When a row is created or updated in the space filter conditions, the space records that meet the condition are loaded in the Provider Space Mapping table. A
   business rule runs in the background to fill the selected space records in the Provider Space Mappings table. For more information, see [Configure Provider Space Mapping for occupancy data](https://www.servicenow.com/docs/xg~27wGNCfkwW39Hvjn7UA "The Provider Space Mapping data table stores the workplace locations and external Ids provided by the occupancy data provider.").
4. Select Submit.  
   When a records are updated in the Provider Connector Configuration table, the selected spaces or location records are updated in the Provider Space Mapping table. The location records are updated with the location hierarchy (Region, Campus, Building, floor, and space records).
**Previous topic:** [Connector Configurations](https://www.servicenow.com/docs/1UhMdqFpiG9GP4lN5WfENQ "Configure the Connector Configurations table for loading the occupancy data in the target Space Occupancy Data table (sn-wsd_wc_space_occupancy). Connector configuration table retrieves the sensor data from different occupancy data providers.")  
**Next topic:** [Provider Space Type Mappings](https://www.servicenow.com/docs/3FDcqQyMjHYXzwIv~pKuWQ "This table maps workplace space types or locations with external ids provided by the space occupancy data providers.")

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