--- sourceDocument: Zurich Employee Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Setting and tracking arrivals at the workplace # Setting and tracking arrivals at the workplace {#ariaid-title1} * Release version: Zurich * * Updated July 31, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read Workplace managers can set arrival intervals in Workplace Core for different locations at your workplace with defined capacities to facilitate staggered entry of employees into the office. Employees can then choose from the defined arrival slots. Workplace managers can define arrival times and capacity for different locations such as the entry and exit gates, elevator, gym, and cafeteria of your workplace. Employees can then schedule their arrival at these locations for an available time slot.{#scheduling-employees-arrival-to-the-workplace-wsd__p_wdg_nfg_h1c} For example, say you define arrival times for the cafeteria at 12:00 h, 13:00 h, 14:00 h, and 15:00 h, and set a capacity of 15 for every slot. A maximum of 15 employees can schedule their arrival to the cafeteria for each of these times on any given day.{#scheduling-employees-arrival-to-the-workplace-wsd__p_xdg_nfg_h1c} By setting arrival intervals for your workplace, you can facilitate employee actions such as entry and exit to the office, elevator use, lunch pickup, gym use, and so on, without employees having to wait in long lines or causing large gatherings at any of the locations.{#scheduling-employees-arrival-to-the-workplace-wsd__p_ydg_nfg_h1c} Important: Starting with Workplace Core version 2.3, time zones are introduced in the application. All the arrival schedules that were created on Workplace Core version 2.2 and earlier are deactivated after the upgrade. * **[Define arrival schedules at the workplace for employees](https://www.servicenow.com/docs/1tzvwg3bdTx~yVtVMrxJSg)** Define arrival slot times in Workplace Core for different locations at your workplace and indicate the capacity for each slot. Establishing arrival schedules enables safe staggered entry of employees to these locations. * **[Update arrival schedules at the workplace](https://www.servicenow.com/docs/AYJRml6xQ~jfjkOqZq93xQ)** Define building time zones, change the capacity of an arrival schedule, and set the schedule to active or inactive. **Related concepts** * [Configure Workplace entity and entity types](https://www.servicenow.com/docs/yBz3gGVOKwM21sWl9KJhGQ "Create a business hierarchy based on your organization's businesses. Allocate workplace locations based on the business to which they’re associated with. Configure workplace entity types and workplace entities to create the structure. For example, add entity types such as Business Units, Marketing Units, and associate workplace entities such as ITSM, Facilities, and more under them.") * [Managing Neighborhoods](https://www.servicenow.com/docs/IqaJfjY27novcffG9A~Ucg "Neighborhoods are a group of spaces assigned to employees within an organization. A neighborhood can be located anywhere within the organizational structure.") * [Mapping employees to their designated workspaces](https://www.servicenow.com/docs/os2tCRcrmJStE84JmNKCJA "Map your employees to their designated workplace locations in Workplace Core automatically to fill in that detail in reservation requests and to take advantage of auto-assignment of workspaces if that feature has been enabled.") * [Managing workplace shifts that you own](https://www.servicenow.com/docs/a9YQ_ZbS9b2UqjoHxFaI9A "Review the workplace shifts that you own in Workplace Core and update the shift details if necessary. You can also monitor the reservations and requests made for the workspaces associated with these shifts.") * [Managing workplace reservations for employees](https://www.servicenow.com/docs/w5pyui9ixc3b0wLrrrSozw "Reserve available areas or spaces for your employees and review pending reservation requests from employees in Workplace Core so you can verify physical distancing measures when they return to the workplace. Once you make reservations, employees are notified about the locations to which they have access. The Workplace Service Delivery also offers more advanced workplace reservation options in the Workplace Reservation Management application.") * [Managing workplace tasks](https://www.servicenow.com/docs/_mmV6egXYh2GNEysnZE_Xg "Using workplace tasks in Workplace Core, workplace managers can monitor workplace activities that are created and scheduled in the workplace for each shift. They can also schedule planned or on-demand maintenance tasks and generate reports to track the progress of these activities.") * [Workplace knowledge management](https://www.servicenow.com/docs/~XCUH4oxfU0IzDzjC3mQkA "As a workplace admin, you can create knowledge base articles for employees. In the articles, provide information to your employees about workplace services, such as workplace updates, self-help, troubleshoot, and others.") * [QR code management](https://www.servicenow.com/docs/X4yeM9Cvs65CT4i_5uB_cA "Generate and print QR codes for spaces and rooms. Employees can use these codes to make reservation-related actions on the Now Mobile app.") * [Location migration](https://www.servicenow.com/docs/EivT0NeOSRN3KMCL5uuAtA "Learn how to migrate location data from the ServiceNow Locations table to the Workplace Location table to use them in Workplace Service Delivery applications.") **Related tasks** * [Import your workspaces data from an Excel spreadsheet](https://www.servicenow.com/docs/gAFBMm6iyXKMWZ3TBXE0OA "Import your workspaces data from an Excel spreadsheet into the Workplace Core application.") * [Add a space type configuration](https://www.servicenow.com/docs/KugA9ImDzcwphs_94zbtlA "Configure the different types of workspaces available in a workplace. You can add spaces based on different space types (Workspace/Desk). Space type enables employee to identify the different types of workspace available on a floor") * [Configure a workplace card](https://www.servicenow.com/docs/rlJbXeEMhDTwdLaMaxiYKA "Create a workplace card to be used in your workplace applications.") * [Block a workplace location](https://www.servicenow.com/docs/C5aqNzCVyNiFNgEqujW7KA "Block a workplace location for a specific period. The blocked workplace location is unavailable during the specified period for any type of reservation on the Workplace Reservation Management Reservation portal.") * [Enable favorites option for Workplace Service Portal](https://www.servicenow.com/docs/h3hu7djOA1ks8lg~Bpq8iA "Enable employees to set a workplace location as their favorite while using the Workplace Service Portal. Integrate with Employee Service Center to configure the favorites option.") * [Create a workplace performer criteria](https://www.servicenow.com/docs/OM2B0XxrIcOg7bhM~fD8cQ "Configure the users who are permitted to perform important actions in Workplace Service Delivery. Add approvers to approve workplace cases and reservations that are created through Workplace services.") * [Assign the workplace user role to employees](https://www.servicenow.com/docs/YK1~BwJK~~LlzZ7Jy4bphA "Set rules in Workplace Core to assign the workplace user role to employees and apply conditions accordingly.") * [Approve employee workplace reservation requests](https://www.servicenow.com/docs/f_9tGGV1VT~~MmKb_UU1lw "Review employee area and space reservation requests in Workplace Core and approve or reject them.") **Related reference** * [Configuring shifts for your workplace](https://www.servicenow.com/docs/vE9N0ZW1kKQeqoY2bYsjBQ "Configure shifts for your organization in the Workplace Core application so you can efficiently plan and manage your workplace by assigning employees and workspaces to those schedules.") * [View workplace service usage analytics with Usage Insights](https://www.servicenow.com/docs/MfydG~A0WfPDEwfSkZjCIQ "The ServiceNow Usage Insights provides you with qualitative analytics on how the services provided by the Workplace Service Delivery applications are used by the workplace managers, employees, and other workplace users.")