---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Workplace services on the Employee Center portal

# Workplace services on the Employee Center portal {#ariaid-title1}

* Release version: Zurich
* 
* Updated December 2, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Avail workplace-related services using the Employee Center portal. The Employee Center portal is a unified portal that brings all the employee-related services at one place.

The Employee Center portal allows employees to raise a workplace request for a department. The Employee Center portal enables you to request a workplace service available to you. Using the Content Taxonomy Framework, you can modify the base taxonomy - Employee to provide your workplace services as child
topics.  
To enable Workplace services menu option on the Employee Center portal, ensure that you have the following plugins and applications installed:

* Employee Center plugin (sn_ex_sp). For more information, refer to: [Employee Center plugins](https://www.servicenow.com/docs/RCdwt34dJxRHy5J1xhiueQ "Discover the Employee Center plugins that are included out-of-the-box on a new ServiceNow instance.")
* Employee Experience Taxonomy plugin (sn_ect)
* [Workplace Service Delivery](https://www.servicenow.com/docs/YZK46OGxd2_NoWe8tlwRrA "Provide employees with a single place to manage workplace tasks like reserving rooms, ordering supplies, reporting maintenance issues, or requesting cleaning with the ServiceNow Workplace Service Delivery. Reduce the back-end complexity of setting up and maintaining a streamlined experience for your workplace.") (sn_wsd) suite with all the applications.

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Note:  
Before you install the Workplace Service Delivery (sn_wsd) plugin, ensure that you have the latest Employee Center plugin.

## Workplace Services on Employee Center {#workplace-services-on-employee-center__section_ap5_d3h_5qb}

After you install the required plugins, the
Workplace Services menu option appears on the Employee Center homepage. Select it to raise workplace service requests.

The Workplace Services option shows the list of following workplace services:  
* Furniture and Supplies: Request a furniture or an equipment for your workplace or any meeting.
* Events: Register a guest or a co-worker for a visit or for an upcoming event.
* Site safety: Raise workplace-related requests such as general reservation and shift-based reservation. View the location directory, add a shift or a task. Schedule your arrival.
* Maintenance: Raise a request to change your office setup or for any general inquiry. Add a planned task definition.
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## Enabling Workplace services on the Employee Center portal {#workplace-services-on-employee-center__section_jg2_zmn_5qb}

The base taxonomy - Employee, is installed when you install the Employee Experience Taxonomy plugin. Complete the following tasks to enable Workplace services on the Employee Center portal:

* Customize the taxonomy. First, copy the base taxonomy and then make the required changes.
* Create the content, such as [Create a workplace service record
  producer](https://www.servicenow.com/docs/w2ChE9_twf~4l34xrUc5hg "Make a Workplace service available to employees as a self-service option. Configure a record producer to display the service as a catalog item in the Workplace Services catalog.") or [Knowledge base article](https://www.servicenow.com/docs/rnAFOYEN3Ln7qOZkCVMQpw "Provide information to employees through knowledge base articles. Create knowledge base articles with information about workplace updates, self-help, troubleshoot steps, and others.").
* Associate the content to the taxonomy.
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**Related concepts**   

* [Workplace Service Portal](https://www.servicenow.com/docs/sYvqtxMfvr9l92UzrO3A9g "The Workplace Service Portal is a self-service portal for employees, delivering workplace services from a central location. Employees can make reservations, view knowledge base articles, submit and review requests, and get help using virtual agent chat support.")
* [Virtual Agent for Workplace Service Delivery](https://www.servicenow.com/docs/PQQEjswV0XyNN30nRHCzDw "Workplace Service Delivery provides you with delivered conversations in Virtual Agent, which is an automated chatbot that enables employees to request services or raise inquiries. The Virtual Agent is available on the Employee Center where employees can find all their workplace-related information.")
* [Setting up Employee Center](https://www.servicenow.com/docs/QfcLnYOji8ETCeYxHFbiJQ "Guidance for setting up Employee Center.")
* [Unified taxonomy for Employee Center](https://www.servicenow.com/docs/TzTAWyCHVjO~bzUOfalWnw "Unified Taxonomy is a collection of hierarchical topics that brings together different content types, such as requests, articles, quick links, learning content, and employee communications.")  
**Related tasks**   

* [Create a topic](https://www.servicenow.com/docs/_lU8ZLsXnrSz9_WdQBX29g "Create topics that you want to associate with the new or cloned taxonomy.")