--- sourceDocument: Zurich Employee Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Manage check-in and check-out reservations # Manage check-in and check-out reservations {#ariaid-title1} * Release version: Zurich * * Updated December 9, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read Reservation check in and check- out reminders are managed through the Check-in and check out reminder scheduled jobs The following properties are being used in this scheduled job: * sn_wsd_rsv.time_before_check_in_out_reminder * sn_wsd_rsv.time_when_reservation_cancelled_without_check_in {#check-in-check-out-process__ul_dlc_cg4_4hc} Ensure check-in is required on the Reservable module at the space level. For more information, see [Configure a reservable module](https://www.servicenow.com/docs/5bqrj7MQwrqNOCXOeSV5nA "Create a Reservable Module to add a group of similar reservable workplace items. These workplace items are displayed in a single category on the Reservation portal."). * This can be enforced through the Reservable Module property value Override check-in policy" on the Reservable Module to always require check-in * This can be managed at the space level. Space is indicated as check-in required. Set Override check-in policy on the Reservable Module to no override. * On the Reservation summary page, the check-in state should be set to awaiting_check_in. * Reservations are only cancelled when the Cancel reservations exceeding check-in time check box is selected on the Reservable Module * The check-in and check-out schedule job runs every 30 minutes by default. It takes into account all the workplace reservations that require check-in or check-out, and validates the next action. {#check-in-check-out-process__table_izg_yg4_4hc__entry__4} | Check-in required | Within time_before_check_in_out_reminder is 30min by default | Within time_when_reservation_cancelled_without_check_in is 30min by default | Action | |-|-|-|-| | No | Yes | No | Reservation is not handled by the scheduled job. | | Yes | No, before start time | No | No action required. | | Yes | Yes, 10 minutes past reservation start time. | No | Employee receives an email notification. Template: Check-in Reminder PL | | Yes | Yes | Yes, 40min past the reservation start time. | Reservation is cancelled. | | Yes | Yes, 10 minutes past the reservation end time. | NA | If the reservation is checked in, employee receives an email notification. Template: Check-out Reminder PL | [Table 1. Check-in Check-out process] {#check-in-check-out-process__table_izg_yg4_4hc} Note: * Takes about 30 minutes (based on the default configuration) to receive an email notification for an employee who has not checked in the reservation. * Takes about 60 minutes (based on the default configuration) for the reservation to be cancelled in case the employee did not check-in the reservation. {#check-in-check-out-process__ul_grc_xh4_4hc} The daily scheduled job Reservation daily tasks closes all reservations at the end of the office working hours. Reservation may be closed the day after. The check-in state for reservations that are checked-in is indicated as no_check_out. {#check-in-check-out-process__ul_yqc_2g4_4hc} **Related concepts** * [Configure automatic check-in for reserved spaces](https://www.servicenow.com/docs/AAMHaEt2DQHQlZmpRAJoSg "Configure automatic reservation check-in using the Occupancy state of a location or space. If a location is using occupancy data sensors, it checks for Occupancy state of each space in the Space Occupancy data table") * [Configure reservation multi-day settings in Reservable Module](https://www.servicenow.com/docs/jx_WLMu_KJByzrEvfICvdA "Set the Max days in future value for configuring reservation.") **Related tasks** * [Install Workplace Reservation Management](https://www.servicenow.com/docs/GTHGk1GbSF62dXEvYWMzWQ "Install the Workplace Reservation Management application from ServiceNow Store applications. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.") * [Add a workplace space for reservation](https://www.servicenow.com/docs/Fw8hQMxgBrOALeDV5N4FpQ "Add different types of workplace spaces like a workspace, desk, or similar spaces for employees to reserve.") * [Add a workplace room for reservation](https://www.servicenow.com/docs/aiBYktezGeWB~P4ZLrHzVg "Add a workplace room for employees to reserve.") * [Configure a reservable module](https://www.servicenow.com/docs/5bqrj7MQwrqNOCXOeSV5nA "Create a Reservable Module to add a group of similar reservable workplace items. These workplace items are displayed in a single category on the Reservation portal.") * [Assign spaces to an area](https://www.servicenow.com/docs/esXBfJfTEE_QQrduEyrdmA "Add spaces to an area to make them available for reservation. On the Reservation portal, when an employee searches for an area, all the available spaces that are assigned to that area are displayed.") * [Create a standard service](https://www.servicenow.com/docs/bWIerD8TPYCwkaUXyhpzxQ "Create a Standard service to make it available to employees by default when they make a reservation.") * [Create a flexible service](https://www.servicenow.com/docs/rpExRDMULUGXd5cDfl7f1A "Create a flexible service and provide it as an extra service to employees. Employees can use the flexible service and other basic standard services when they make a reservation.") * [Create a workplace service to provide an extra service for a reservation](https://www.servicenow.com/docs/bxaUcZcBOrzOes2qY8YR6Q "Create a workplace service and provide it as an extra service to employees while making a reservation. Use the Workplace Case Management application to create the workplace service.") * [Create a reservable view](https://www.servicenow.com/docs/8hdxEG58IarEUkSWC6yqqQ "Configure a view that employees can view while making a reservation on the Reservation portal.") * [Create a user criteria record](https://www.servicenow.com/docs/Zv9yT0x~huaJXIHuz~WGwQ "Add a user criteria record to decide which users, roles, and groups can access a reservable module.") * [Configure a reservable purpose](https://www.servicenow.com/docs/VG66mquLUwXOo_VxfH9cYg "Create a purpose that describes the use of a workplace item. Add this purpose to a relevant workplace space or room so that the purpose is displayed on the reservation portal.") * [Create a quick reservation time slot](https://www.servicenow.com/docs/rPC49xPUre_7AushSiGSLg "Create a time slot for the reservable module that is available in the Quick Reservation widget on the reservation portal. When an employee wants to reserve a workplace item of that reservable module, the employee can select a suitable time slot instead of specifying a start and end times for the reservation.") * [Configure virtual meeting providers](https://www.servicenow.com/docs/_lj7_FMVJr4ccWl9rnCJsg "Enable employees to provide a virtual meeting link with their reservation. Configure the virtual meeting providers so that the virtual meeting link of that provider is automatically generated when the employee makes a reservation.") * [Configure Microsoft Teams as virtual meeting provider](https://www.servicenow.com/docs/EqSNPp2o3nLaIsXFOx229Q "Set Microsoft Teams as your virtual meeting provider.") * [Connect Workplace Reservation Management with Microsoft Teams](https://www.servicenow.com/docs/ZKNzOjLuKDl1Q4aW~_MUjg "Establish connection between Microsoft Teams Communications and Workplace Reservation Management.") * [Connect Workplace Reservation Management with Zoom](https://www.servicenow.com/docs/WevBztDYMLzKDLBDRTJUBA "Establish connection between Zoom and Workplace Reservation Management.") * [Display permanent seat assignments on floor maps](https://www.servicenow.com/docs/fU8h4svpslS2hII6RaYypA "Display permanent space assignments along with employee names on maps.") * [Display name of the person reserving a space](https://www.servicenow.com/docs/COMnnDKMdnwwYafBFsf4mw "Display the name of a person who booked a space on the floor map.")