---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Create a reservation waitlist

# Create a reservation waitlist {#ariaid-title1}

* Release version: Zurich
* 
* Updated June 9, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read

When all spaces in a location are fully booked, and when employees are unable to find a space, they can join a reservation waitlist queue.

## Before you begin

Employees can join a waitlist when no spaces are available for reservation. When a space is freed up or is available, application assigns the space to an employee in the waitlist. The space allocation is done on the basis of
weight (priority), created date (start time when the reservation record was created), and alphabetical order. Email and push notifications are sent when a waitlist is Queued, Confirmed, Canceled, or Expired.  
Make sure you have installed and configured the following:

* Workplace Reservation Management
* Workplace Core
* Workplace Central
* The Enable waitlist and Enable browse by neighborhood Reservable Module configuration options are enabled by your workplace administrator. For more information, see [Configure Workplace Reservation Management portal](https://www.servicenow.com/docs/A114RdBEYRkqaOXx0fWCCA "As a Workplace Reservation Management admin, you can decide what can be made reservable in the organization. You can add different types of reservable items in the application for employees to reserve.").
{#create-rsv-waitlist__ul_ftk_g3n_3jc}

Role required: sn_wsd_core.workplace_user

## About this task

You can directly join a waitlist by submitting a reservation waitlist request on the Employee Center portal. When employees join a waitlist, they are added to the waitlist queue. When a Queued space is freed up and is
available, a space is assigned for reservation. Status of the waitlist record changes from Queued to Confirmed.

## Procedure

1. Create a reservation and if no spaces are available for your preferred location and selected date and time, join a waitlist.
2. Join a waitlist by navigating to AllSelf-serviceEmployee Center.
3. Select Help CenterWorkplace ServicesReservation Waitlist.  
   You can also navigate to the Reservation Waitlist record form by searching for Reservation Waitlist or waitlist in the search box.
4. The Reservation Waitlist form opens.  
   Fill in the form fields:  
   {#create-rsv-waitlist__table_hgm_l2n_3jc__entry__2}

   | Field | Description |
   |-|-|
   | Requested for | Automatically updated with the logged in username. |
   | Reservable type | Option to enter a Reservable Module type configuration. For example, Desks, Meeting rooms and so on. Note: Shift-based Reservable Module configurations aren't supported for waitlisting a space. The Enable waitlist check box option in the Reservable Module configuration should be selected by your workplace administrator for you to create reservation waitlist. The Reservable Module configuration selected is shown for selection here. For more information, see [Configure a reservable module](https://www.servicenow.com/docs/5bqrj7MQwrqNOCXOeSV5nA "Create a Reservable Module to add a group of similar reservable workplace items. These workplace items are displayed in a single category on the Reservation portal."). |
   | Building | Select a building location where you want to create a reservation waitlist. Note: Buildings added to the Reservable Table configuration are shown for selection. If you have updated the Workplace Locations in Reservable Table configuration, the Workplace Locations are prioritized over Buildings updated in the Reservable Table Configuration. For example, if you configure any buildings (AMSB1 or CALB1) in Workplace Locations, these locations get prioritized over the Buildings added in the Reservable Table Configuration. For more information, see [Configure a reservable module](https://www.servicenow.com/docs/5bqrj7MQwrqNOCXOeSV5nA "Create a Reservable Module to add a group of similar reservable workplace items. These workplace items are displayed in a single category on the Reservation portal."). |
   | Neighborhood | Option to select a Neighborhood. Note: Neighborhoods assigned to a selected building and to which an employee has access to are only shown for selection. The Enable browse by Neighborhood check box option should be enabled by your administrators in the Reservable Module Configuration. Only then Neighborhoods are displayed for selection. For more information, see [Configure a reservable module](https://www.servicenow.com/docs/5bqrj7MQwrqNOCXOeSV5nA "Create a Reservable Module to add a group of similar reservable workplace items. These workplace items are displayed in a single category on the Reservation portal.") |
   | Floor | Select a floor in a building. Note: If you have selected a neighborhood, the floors in a neighborhood are shown for selection. |
   | Start Time | Option to select a start time for your reservation waitlist. Note: Start time for a reservation should not be in the past. Start time value is dependent on the Max days in future Reservable Module configuration value. Time is shown in the selected Building time zone. For more information, see [Configure a reservable module](https://www.servicenow.com/docs/5bqrj7MQwrqNOCXOeSV5nA "Create a Reservable Module to add a group of similar reservable workplace items. These workplace items are displayed in a single category on the Reservation portal.") |
   | End Time | Select an end time for your waitlist. Note: End time must be after start time. End time shouldn't be in the past. |
   [Table 1. Reservation Waitlist form]

   {#create-rsv-waitlist__table_hgm_l2n_3jc}
5. Review the waitlist request form and confirm that the details are correct.
6. Select Submit.  
   A message is displayed "You have been added to the waitlist. We will notify you when the space is available."

   An email notification and push notification is sent to the employee when they are added to a waitlist.

   To view the notifications, navigate to AllSystem LogsEmails. Filter and search by waitlist. Select Preview Email from Related links to open the email notification.

   Note:  
   If a space is available for a preferred location, date, and time, the waitlist reservation request is immediately fulfilled and a space is assigned for reservation. In this case, the waitlist record is not queued as the request is fulfilled immediately.
7. The Waitlist Summary page opens when you submit a waitlist request.  
   1. The waitlist record status is shown as Queued.
   2. Review the Waitlist number, location, and time details (start and end time, duration, and time zone details).
   3. Select Quick ActionsCancel Request.

      You can cancel a waitlist request if you don't want to join a waitlist. Workplace Reservation Event Planners can also cancel a waitlist record.
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8. Navigate to Help CenterWorkplace ServicesOpen my reservation list.  
   My Reservations page opens.
9. Select the Waitlist tab option on My reservations page.  
10. Reservation waitlist status is shown as Confirmed, Queued, Canceled, or Expired.  
    * Confirmed: Confirmed waitlist records can't be canceled. You can only view details or view reservation for a confirmed waitlist. Select the more options icon (![Select the icon to see additional options to view, cancel, or update a waitlist record.]()) to View Details or View Reservation.
    * Queued: Queued waitlist records can be canceled and you can view the waitlist details. Select the more options icon (![Select the icon to see additional options to view a waitlist record.]().)

      Select Cancel waitlist to cancel a waitlist record.

      Select View details to review the Waitlist Summary detail.

    * Canceled: You can only view details for a canceled waitlist record. Select the more options icon (![Select the icon to see additional options to view a waitlist record.]()) to View Details for a waitlist record.
    * Expired: Expired waitlist records aren't shown on the My Reservation Waitlist page.

    {#create-rsv-waitlist__ul_vgm_cwr_3jc}

    Workplace reservation event planners can prioritize a waitlist that is queued. They can increase the weight of a Queued waitlist record to move it up in the queue for faster space assignment. They can update the
    weight of a waitlist record to prioritize it in the queue. They can also assign a space on behalf of others for waitlisting a space. For more information, see [Manage reservation waitlist records](https://www.servicenow.com/docs/UhsKaYdPw1w4Ov5q8RBnFQ "Workplace Reservation event planners can view and update the weight of a queued record and cancel waitlist records. You can also manually assign a space to employees.").
11. To view all waitlist records, navigate to AllWorkplace Reservations ManagementReservations OverviewMy Waiting list.  
    The Reservations Waiting Lists (sn_wsd_rsv_waitlist_list) table opens.

12. Email and push notifications are sent to users for every waitlist record status change.  
    When your waitlist is Queued, you get notified. When it gets canceled, you are notified. When it expires, you get a notification. For every state change, you get a notification.

    Note:  
    When the employee has an waitlist for the same module, date, and overlapping time, the waitlist record is created and the employee is informed. Resolving a waitlist item, will not complete any other overlapping items. These remain in the queue until these are cancelled, confirmed, or expired.
**Related concepts**   

* [Reservation Waitlist data model](https://www.servicenow.com/docs/bm7hsRXFhVn0_ZRSU5ADlA "The Reservation Waitlist data model describes the tables and configuration options that support waitlist requests, space allocation, and reservation fulfillment for employees.")  
**Related tasks**   

* [Create a schedule job for waitlist](https://www.servicenow.com/docs/BCPCj3ZaPaCMcB5xYnMbqw "A nightly scheduled job Waitlist Expirations handles expiration of past or stale waitlist records that are in Queued state. The nightly job runs daily and sets the status of any record with an expired or stale stale start time.")
* [Purge a waitlist](https://www.servicenow.com/docs/3i7rXWeUTKF9a~EasZCwRQ "An auto flush rule on the Reservation Waiting List (sn_wsd_rsv_waitlist) table purges expired waitlist records older than 30 days to maintain accurate waitlist management reporting.")

*[\>]: and then