---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Create a workplace service

# Create a workplace service to provide an extra service for a reservation {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create a workplace service and provide it as an extra service to employees while
making a reservation. Use the Workplace Case Management application to create
the workplace service.

## Before you begin

Ensure that you have the following:

* Have the Workplace Case Management application installed.
* Task templates and Case templates to link to the workplace service.
* Record producer to link to the workplace service.
* Active flows in case you want to create a workplace service flow.
{#create-workplace-service-to-provide-extra-service__ul_frw_brp_smb}

Role required: sn_wsd_case.admin or sn_wsd_case.manager

## About this task

To understand workplace services and the workplace service-related options, refer to
[Workplace Services](https://www.servicenow.com/docs/f8kdEA54gv4otpOx~6N6OQ "The ServiceNow Workplace Case Management application enables you to create a workplace service with pre-defined steps for fulfillment. You can create workplace services for requests like cleanliness, IT, office setup, and travel requests. For example, you can create a request for HVAC issues, broken chairs, floor spills, move requests, and more.").

## Procedure

1. Navigate to AllWorkplace Case ManagementWorkplace Case Management - SetupWorkplace services.
2. Click New.
3. On the form, fill in the fields.  
   For a description of the field values, see [Workplace Service form](https://www.servicenow.com/docs/~bVY_qvQqBP6zUB2ahegWQ "Use the Workplace Service form to specify details such as the case table, default template, and record producers.").
4. Click Submit.

## Result

The workplace service is created and will be available to employees as an extra service.

When an employee requests an extra service, a workplace
case is created in the Workplace Case Management application. If the
extra service is modified by the employee, then the existing workplace case is
canceled and a new workplace case is again created with the modified
details.

## What to do next

* If the extra service requires an employee to select from a list of options, then you must add those options as workplace service items to the workplace service. To add workplace service items, refer to the following:
  * [Add a workplace service item to a workplace service](https://www.servicenow.com/docs/VVWF0jplAkJpCYhm~LRcOA "Configure a workplace item that an employee can order along with a workplace service request or as part of the reservation. For example, while making a reservation, an employee can order a workplace service item such as catering, an additional chair, whiteboard, marker, and more.").
  * [Make a workplace service item available to a workplace location](https://www.servicenow.com/docs/kxiicqtDXIEV4saZwmWcMw "Make a workplace service item available to specific workplace locations. Select any workplace location such as a region, site, campus, building, floor, area, or a space.").
  {#create-workplace-service-to-provide-extra-service__ul_rxt_jln_fsb}
* To view the workplace cases, navigate to Workplace Case ManagementWorkplace Cases.
* You can also view the reservation details of a Workplace case. To view the details, perform the following actions:
  1. Right-click the form header.
  2. Select ViewReservation View.

     In the Reservation view, you can view
     details such as the reservation and comments added by the
     employee while requesting an extra service.
  {#create-workplace-service-to-provide-extra-service__ol_zrs_z3c_jsb}
* You can also view the extra service cases and tasks in the Workplace Reservation Management application.
  * To view the cases, navigate to Workplace Reservation ManagementReservation OverviewExtra Service Cases.
  * To view the tasks created for the cases, navigate to Workplace Reservation ManagementReservation OverviewExtra Service Tasks.
  {#create-workplace-service-to-provide-extra-service__ul_gns_jrp_fsb}
{#create-workplace-service-to-provide-extra-service__ul_plq_zk4_fsb}
**Related concepts**   

* [Manage check-in and check-out reservations](https://www.servicenow.com/docs/hwro~AfLWbabbuiNmaTLwA "Reservation check in and check- out reminders are managed through the Check-in and check out reminder scheduled jobs")
* [Configure automatic check-in for reserved spaces](https://www.servicenow.com/docs/AAMHaEt2DQHQlZmpRAJoSg "Configure automatic reservation check-in using the Occupancy state of a location or space. If a location is using occupancy data sensors, it checks for Occupancy state of each space in the Space Occupancy data table")
* [Configure reservation multi-day settings in Reservable Module](https://www.servicenow.com/docs/jx_WLMu_KJByzrEvfICvdA "Set the Max days in future value for configuring reservation.")  
**Related tasks**   

* [Install Workplace Reservation Management](https://www.servicenow.com/docs/GTHGk1GbSF62dXEvYWMzWQ "Install the Workplace Reservation Management application from ServiceNow Store applications. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.")
* [Add a workplace space for reservation](https://www.servicenow.com/docs/Fw8hQMxgBrOALeDV5N4FpQ "Add different types of workplace spaces like a workspace, desk, or similar spaces for employees to reserve.")
* [Add a workplace room for reservation](https://www.servicenow.com/docs/aiBYktezGeWB~P4ZLrHzVg "Add a workplace room for employees to reserve.")
* [Configure a reservable module](https://www.servicenow.com/docs/5bqrj7MQwrqNOCXOeSV5nA "Create a Reservable Module to add a group of similar reservable workplace items. These workplace items are displayed in a single category on the Reservation portal.")
* [Assign spaces to an area](https://www.servicenow.com/docs/esXBfJfTEE_QQrduEyrdmA "Add spaces to an area to make them available for reservation. On the Reservation portal, when an employee searches for an area, all the available spaces that are assigned to that area are displayed.")
* [Create a standard service](https://www.servicenow.com/docs/bWIerD8TPYCwkaUXyhpzxQ "Create a Standard service to make it available to employees by default when they make a reservation.")
* [Create a flexible service](https://www.servicenow.com/docs/rpExRDMULUGXd5cDfl7f1A "Create a flexible service and provide it as an extra service to employees. Employees can use the flexible service and other basic standard services when they make a reservation.")
* [Create a reservable view](https://www.servicenow.com/docs/8hdxEG58IarEUkSWC6yqqQ "Configure a view that employees can view while making a reservation on the Reservation portal.")
* [Create a user criteria record](https://www.servicenow.com/docs/Zv9yT0x~huaJXIHuz~WGwQ "Add a user criteria record to decide which users, roles, and groups can access a reservable module.")
* [Configure a reservable purpose](https://www.servicenow.com/docs/VG66mquLUwXOo_VxfH9cYg "Create a purpose that describes the use of a workplace item. Add this purpose to a relevant workplace space or room so that the purpose is displayed on the reservation portal.")
* [Create a quick reservation time slot](https://www.servicenow.com/docs/rPC49xPUre_7AushSiGSLg "Create a time slot for the reservable module that is available in the Quick Reservation widget on the reservation portal. When an employee wants to reserve a workplace item of that reservable module, the employee can select a suitable time slot instead of specifying a start and end times for the reservation.")
* [Configure virtual meeting providers](https://www.servicenow.com/docs/_lj7_FMVJr4ccWl9rnCJsg "Enable employees to provide a virtual meeting link with their reservation. Configure the virtual meeting providers so that the virtual meeting link of that provider is automatically generated when the employee makes a reservation.")
* [Configure Microsoft Teams as virtual meeting provider](https://www.servicenow.com/docs/EqSNPp2o3nLaIsXFOx229Q "Set Microsoft Teams as your virtual meeting provider.")
* [Connect Workplace Reservation Management with Microsoft Teams](https://www.servicenow.com/docs/ZKNzOjLuKDl1Q4aW~_MUjg "Establish connection between Microsoft Teams Communications and Workplace Reservation Management.")
* [Connect Workplace Reservation Management with Zoom](https://www.servicenow.com/docs/WevBztDYMLzKDLBDRTJUBA "Establish connection between Zoom and Workplace Reservation Management.")
* [Display permanent seat assignments on floor maps](https://www.servicenow.com/docs/fU8h4svpslS2hII6RaYypA "Display permanent space assignments along with employee names on maps.")
* [Display name of the person reserving a space](https://www.servicenow.com/docs/COMnnDKMdnwwYafBFsf4mw "Display the name of a person who booked a space on the floor map.")

*[\>]: and then