---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Enable shift-based reservation

# Enable shift-based reservation {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

As an admin, enable employees to reserve a workplace item for a shift. Configure the
spaces that can be reserved for a shift. Specify the users who can make shift-based
reservation.

## Before you begin

To enable shift-based reservation, select the Apply to shift
field on the reservable module form of the workplace item.  
Ensure you have the following information:

* Appropriate shift schedules.
* Data of the employees who would operate from the office in this shift.
* Data of the workplace spaces to be made available for this shift.
{#enable-shift-based-reservation__ul_v4r_glf_r4b}

Ensure that the Building field on the Shift form has a
value.

Role required: sn_wsd_core.workplace_manager

## Procedure

1. Navigate to Workplace CoreShift ManagementAll.
2. Select the shift to which you want to assign spaces and users.
3. To assign users to the shift, scroll down and click Edit in the Users related list.  
   Only the assigned users can make reservations for this shift on the Reservation portal.
4. On the Edit members form, add users to the shift by doing the following.
   1. Select the users from the Collection column on the left.
   2. To move the selection to the Users List column on the right, use the add-remove icon.  
      ![Add-remove icon.]()
   3. Click Save.
   {#enable-shift-based-reservation__substeps_pdf_znf_r4b}
5. To assign spaces to the shift, scroll down and click Edit in the Locations related list.  
   Only the assigned spaces are displayed for shift-based reservation on the Reservation portal.
6. On the Edit members form, add spaces to the shift by doing the following.
   1. Select the spaces from the Collection column on the left.
   2. To move the selection to the Locations List column on the right, use the add-remove icon.  
      ![Add-remove icon.]()
   3. Click Save.
   {#enable-shift-based-reservation__substeps_af4_kpf_r4b}
7. Click Update.

## Result

The users and spaces are assigned to the shift. When an employee wants to make a shift reservation, the Reservation portal displays the following information:

* The shifts for which the employee can make a reservation.
* The spaces that are available for reservation in the selected shift.
{#enable-shift-based-reservation__ul_lw4_grf_r4b}
**Related tasks**   

* [Create a reservation](https://www.servicenow.com/docs/Il5VNmCCYBdPf9FjyyEDUQ "Create reservations across multiple buildings, campuses, neighborhoods, or sites. Create a reservation spanning across multiple days. Add attendees or visitors to a reservation. Synchronize reservation details and resolve conflicts when scheduling recurring reservation events. Add workplace services (room configurations, catering, and so on) to your reservation.")
* [Add invitees as collaborators and create a reservation](https://www.servicenow.com/docs/Va~1KjdCHWmJvOI2hpNKgg "Employee can add their colleagues as collaborators while making a reservation. Employees can view availability of their colleagues on the reservation portal search page while making a reservation to find an available space.")
* [Auto-resolve recurring reservations](https://www.servicenow.com/docs/jYgxNu4kUsn7OBA3bJ58bw "While making a recurring reservation, only the availability of the first occurrence is checked. It’s possible that a future occurrence of the meeting may run into conflicts. To avoid such conflicts, while scheduling a recurring reservation, the Workplace Reservation Management application tries to auto-resolve any recurring conflicts.")
* [Set a location as favorite using the Space details page](https://www.servicenow.com/docs/UkNwX~zxDj3Gi17bcBeHjw "Mark your most reserved workplace location as favorite in the Workplace Service Portal. Once the location is set as favorite, it is displayed first whenever you search for locations to make a reservation.")
* [Reserve a space near your colleague](https://www.servicenow.com/docs/PRROzp3gStnwqzgJXgvCOQ "Make a workplace reservation and reserve a space near your team member or a colleague.")
* [Create a multi-day reservation](https://www.servicenow.com/docs/HJ2KfVvSs11cTvGMUV3D1Q "Workplace users can now reserve a space covering multiple days. Employees can reserve a space that spans across multiple days.")
* [Create multi-building reservations](https://www.servicenow.com/docs/RNwDWiMU4aiR2L6qvfy8nA "Reserve multiple spaces spanning across multiple buildings in different timezone. Create multi-building reservations for the same date and time in a single reservation.")
* [Create neighborhood reservations](https://www.servicenow.com/docs/WdRiWV4Ifno9UWYmAEwFWw "Reserve neighborhood spaces using Advanced reservation.")
* [Create reservation for multiple workplace items](https://www.servicenow.com/docs/KEQ1Pr4rDn6tDe1xsPG_hg "Reserve multiple workplace items for the same date and time in a single reservation.")
* [Create a reservation along with a shared reservation](https://www.servicenow.com/docs/XZbR1d64ptxIHANw~cpWmA "Reserve a workplace near to your co-worker using their shared reservation details.")
* [Create a reservation including a virtual meeting link](https://www.servicenow.com/docs/ScTMRVCUS28ISHK41DLdQA "Enable employees who are located outside the office to join a reservation by using a virtual meeting link. A virtual meeting link is created for an employee selected in \"On behalf of\".")
* [Create a shift reservation](https://www.servicenow.com/docs/mYK4FbciTlUVjo8ZY37t5g "Reserve a workplace item for a shift. Create a single reservation or a recurring reservation for the same shift.")
* [Create a group reservation](https://www.servicenow.com/docs/P8S~stfT1vGi5gxErp8mlg "Reserve multiple spaces for different users in a single group reservation.")
* [Share, modify, or cancel a reservation](https://www.servicenow.com/docs/vSWYWqUYOoB7YDNRCOX0LQ "You can view, modify (update), or cancel a reservation. Update the reserved workplace item or the date and time for a reservation.")
* [Reserve a workplace using the Quick Reservation widget](https://www.servicenow.com/docs/UC9PzH4PIGq~YxEbI~Vf4Q "Reserve a workplace quickly by using the Quick Reservation widget in the Workplace Service Portal. The widget enables you to select from a list of available time slots instead of specifying the start and end times.")
* [Download an iCalendar for a reservation](https://www.servicenow.com/docs/2qsqij8QWwxaKrUdxVo6AA "Add the reservation to your office calendar by downloading the iCalendar of the reservation.")

*[\>]: and then