--- sourceDocument: Zurich Employee Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Emergency Response Management # Emergency Response Management {#ariaid-title1} * Release version: Zurich * * Updated July 31, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Emergency Response Management ServiceNow® Emergency Response Management applications support organizations in mobilizing business continuity efforts during emergencies such as natural disasters and pandemics. These applications help streamline and automate communication, health status reporting, and exposure tracking to keep users informed and connected throughout emergency events. Show full answer Show less ## Key Features * **Emergency Outreach:** Enables sending notifications via email, SMS, or mobile push messages to inform users about emergency situations and request status updates. It supports customizable communication channels and employee readiness surveys for workplace return assessments. * **Emergency Self Report:** Allows users to report their health status during crises, including quarantine notifications. It includes workflows for safely returning employees to work and alerts relevant functions like HR for timely action. * **Emergency Exposure Management:** Identifies potentially exposed users by analyzing data such as meetings, locations, shifts, badge scans, and Wi-Fi access logs related to affected individuals, enabling efficient contact tracing and exposure assessment. * **Emergency Response Management for Now Mobile:** Extends capabilities to the Now Mobile app, allowing users to respond to outreach messages and submit health self-reports conveniently from their mobile devices. * **Safe Workplace Guided Setup:** Provides a step-by-step guided setup to configure Safe Workplace and Emergency Response Management applications quickly within the ServiceNow instance. * **Domain Separation Support:** Supports domain separation for service provider use cases to securely manage data across different organizational boundaries. ## Deployment and Compliance * The applications are available for commercial on-premise, federal hosted, and federal on-premise environments with specific installation instructions to meet different regulatory requirements. * Federal customers using IL4 or FedRAMP environments can install applications without special requests but are responsible for meeting U.S. federal regulations. * Organizations and government agencies retain sole responsibility for legal compliance, including data protection and employment laws, and must customize application templates accordingly as ServiceNow does not provide legal advice or assurance of regulatory compliance. * Government agencies receive the application free of charge for a limited or extended time, with no payment obligations or implied future commitments to ServiceNow. ## Practical Benefits for ServiceNow Customers * Automate and centralize emergency communications to keep employees informed and engaged during crises. * Enable health status self-reporting and exposure management to enhance workplace safety and informed decision-making. * Leverage mobile capabilities for convenient user interaction and faster response times. * Implement guided setup tools to reduce deployment complexity and accelerate time to value. * Maintain compliance flexibility by adapting templates and workflows to meet specific organizational and regulatory requirements. ServiceNow® Emergency Response Management applications help your organization mobilize its business continuity efforts during natural disasters and pandemics like COVID-19. Streamline and automate activities on multiple fronts to keep everyone informed and connected as you anticipate or experience emergencies.
Emergency Response Management applications include: Emergency Outreach : Stay connected with users via email or mobile push notifications. Share important information regarding emergency and safety measures, and ask users to report their status and location. With the installation of Employee Readiness Surveys, you will use Emergency Outreach to send a survey link to help you evaluate whether users are ready to return to the workplace. Emergency Self Report : Enable your users to report their health status. If users report they are going into quarantine, a workflow helps them safely return to work when ready. Functions such as HR can also be alerted. Emergency Exposure Management : Identify users who might have been exposed to an infectious disease by analyzing an affected user's meetings, locations, shifts and reservations, and badge scans. Emergency Response Management for Now Mobile : Enable your users who use the Now Mobile app to respond to Emergency Outreach push messages and also self-report their health status. Use the Emergency Response Management applications together to automate workflows for sharing information with users, assessing the impact on your team, and responding to the emergency event.Figure 1. Emergency response app workflow from self-reporting to assessing exposure to requesting user health status check-in Use guided setup to implement Safe Workplace suite apps : The Safe Workplace guided setup provides a sequence of tasks that help you configure the Safe Workplace and Emergency Response Management applications on your ServiceNow instance. To open the Safe Workplace guided setup, navigate to Guided SetupSafe Workplace Guided Setup. For more information about using the guided setup interface, see [Using guided setup](https://www.servicenow.com/docs/access?context=guided-setup&version=zurich&pubname=zurich-platform-user-interface&ft:locale=en-US). ## Emergency Response Management for federal customers {#emergency-response-management__section_jcr_jjj_blb} Federal customers using IL4 or FedRAMP environments will see the Emergency Response Management applications ready and available to install on their instances without having to make any special requests. Customers are responsible for configuring the apps to meet U.S. federal regulations and guidelines.{#emergency-response-management__erm-fedramp} {#emergency-response-management__table_kxr_yz3_blb__entry__2}{#emergency-response-management__p_lwb_nfg_h1c}{#emergency-response-management__p_nwb_nfg_h1c}{#emergency-response-management__p_qwb_nfg_h1c}{#emergency-response-management__p_swb_nfg_h1c} | Type | Instructions | |-|-| | Commercial on-premise | Visit the ServiceNow® Store to download and install the application. | | Federal hosted | See the [Federal downloads for the Emergency Response Management and Safe Workplace suite apps \[KB0030260\]](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030260) article in the Store Help Center for more information. | | Federal on-premise | If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a Now Support or HIWAVE ticket. In the ticket, request to be routed to the SHOT team.{#emergency-response-management__p_pwb_nfg_h1c} See the [Federal downloads for the Emergency Response Management and Safe Workplace suite apps \[KB0030260\]](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030260) article in the Store Help Center for more information. | | On-premise | See the [Commercial downloads for the Emergency Response Management and Safe Workplace suite apps \[KB0030258\]](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030258) article in the Store Help Center for more information. | [Table 1. Installation instructions for self-hosted and federal environments] {#emergency-response-management__table_kxr_yz3_blb} ## Domain separation support for Emergency Response Management applications {#emergency-response-management__section_gpf_wmb_glb} You can learn about domain separation support for service provider use cases in each Emergency Response Management application's topic. ## Notice regarding use by organizations {#emergency-response-management__section_xw2_4m5_1lb} All decisions in connection with the implementation of this application are at the sole decision of the Organization utilizing this application. Organizations agree that use of the application is not a representation by ServiceNow regarding the application's compliance with any law or regulation and any suggested language provided out of the box with the application does not constitute legal advice by ServiceNow.{#emergency-response-management__p_j3b_nfg_h1c} Organizations remain solely responsible for complying with their legal obligations under applicable law, including (but not limited to) data protection and employment laws, and should modify any language within the templates provided to meet the Organizations' specific requirements.{#emergency-response-management__p_k3b_nfg_h1c} ## Notice regarding use by government agencies {#emergency-response-management__section_ztk_4m5_1lb} ServiceNow is offering this application to government agencies and their authorized users, not to employees of government agencies in their individual capacities. Use of this application is being offered free of charge for a limited or extended time period and with no expectation of payment from the government agency to ServiceNow for use during that time period, nor does usage create an actual or implied future obligation on behalf of the government. ServiceNow hereby expressly waives any future claims for payment from the agency in connection with usage of the application. Government customers are solely responsible to confirm with the agency's Ethics Office or its authorized representative that acceptance and usage of the application is permissible.{#emergency-response-management__p_l3b_nfg_h1c} All decisions in connection with the implementation of this application are at the sole decision of the government agency utilizing this application. Agencies remain solely responsible for complying with their legal obligations under applicable laws and regulations, including (but not limited to) data protection and employment laws and regulations, and should modify any language within the templates provided to meet the agency's specific requirements.{#emergency-response-management__p_m3b_nfg_h1c} * **[Emergency Outreach](https://www.servicenow.com/docs/NhjYeBDO1Vmr7c7TP9LXPw)** Notify users of important information about anticipated or occurring emergency situations. Send an outreach notification via email, mobile push message, or SMS message to request a user response. You can also configure other preferred communication channels. * **[Emergency Self Report](https://www.servicenow.com/docs/E9Dusi4zl~O2mZJaqjWQ1A)** During a crisis, the ServiceNow® Emergency Self Report application gives users a way to notify their organization of their health status. It also provides a workflow for qualified users to safely return to work. Managers and response teams can track user reporting. * **[Emergency Exposure Management](https://www.servicenow.com/docs/HBOi7x9fjklZf9YRzLW7Uw)** The ServiceNow® Emergency Exposure Management application helps identify users who might have been exposed to infectious diseases by analyzing multiple data sources such as meetings, location, shifts, Wi-Fi access logs, and badge scans of affected users. * **[Safe Workplace for mobile](https://www.servicenow.com/docs/lTfw1z4uhSKXj_dJb8nmSA)** Manage the essential steps for return to workplace from anywhere using the Safe Workplace for mobile app. *[\>]: and then