---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure a Space Recommender Rule set

# Configure a Space Recommender Rule set {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create a space recommender rule set consisting multiple rules. The rule set
calculates the qualifying spaces when a user submits a space assistance request using the
Workplace Service Portal. You must have Workplace Central
plugin.

## Before you begin

Ensure the following:

* Workplace Central plugin is installed.
* Workplace Case Management is installed.
* Workplace Core is installed.
{#configure-space-recommender-rule-sets__ul_a3s_wsg_cwb}

Role required: sn_wsd_core.admin

## About this task

The Space Recommender Rule Set is a collection of space recommender rules based on
which the spaces are qualified. By default, the Space Recommendations Default Rule Set is used to result qualifying spaces when a space
assistance request is submitted.

If you are creating a new rule set, in order for the exact match action to work on
the space assistance request, the rules that you add in the new rule set must also
have the rules that are added in the Space Recommendations Default Rule Set. The Rule type of the rules must be
Advanced script. You can refer to existing default rule
set for more information on how the advanced script is configured to work with the
exact match action.

## Procedure

1. Navigate to AllWorkplace CoreAdministrationSpace Recommender Rule sets.
2. Select New.
3. On the form, fill in the fields.  
   {#configure-space-recommender-rule-sets__table_iy4_ntg_cwb__entry__2}

   | Field | Description |
   |-|-|
   | Rule Set Name | Name of the rule set. |
   | Description | Description of the rule set. |
   | Result Configuration | Option to specify based on which location level the resultant spaces must be displayed. Specify whether spaces of same floor, same building or same campus must be displayed. |
   | Active | Option to activate the rule set. |
   | Order | Order of implementation. The rule set with the lowest order is applied. |
   | Condition table | Table on which you want to apply the conditions. By default, the Workplace Case table is selected. |
   | Condition | Conditions that you want to apply on the selected Condition table. To add conditions, select New Criteria. |
   [Table 1. Space Recommender Rule sets form]

   {#configure-space-recommender-rule-sets__table_iy4_ntg_cwb}
4. Click Submit.

## Result

The Space Recommender Rule set is created.

## What to do next

[Create a Space Recommender rule](https://www.servicenow.com/docs/rnK~6MlT18EaFO_h6U1zYg "Define a space recommender rule using which the qualifying spaces must be calculated when a user raises a space assistance request using Workplace Service Portal. You must have Workplace Central plugin.")

*[\>]: and then