--- sourceDocument: Zurich Employee Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Kiosk Page Customizations # Kiosk Page Customizations {#ariaid-title1} * Release version: Zurich * * Updated July 31, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Kiosk Page Customizations ServiceNow's Workplace Services Kiosk allows customization of kiosk page configurations to tailor visitor authentication and end-page interactions. These customizations enhance visitor check-in and check-out by offering multiple authentication methods and defining subsequent steps visitors see after completion. Show full answer Show less ## Authentication Page Customizations After creating an authentication page configuration, you can add various authentication options from the Visitor authentication options list. Each option defines how visitors verify their identity during check-in or check-out. * **Authentication options include:** * Check-in and check-out with QR code scanning (requires kiosk camera permission) * Check-in and check-out using email address * Check-in and check-out using invitation passcode * Check-in and check-out using phone number * Check-in and check-out using visitor's full name * When adding an authentication option, you specify which page configuration it links to, enabling flexible assignment. ## End Page Customizations After setting up an end page configuration, you can define the next steps visitors see on the kiosk's end page by adding records to the Kiosk Next Steps list. * Each next step includes: * Name and title displayed on the kiosk * Optional subtitle for additional context * Order to define the sequence in which steps appear * Activation status to control visibility * These steps provide visitors with clear guidance on what to do after completing check-in or check-out. ## Practical Considerations for ServiceNow Customers * Ensure kiosk devices have necessary permissions (e.g., camera access) when using QR code authentication. * Customize authentication methods to match your organization's visitor verification policies. * Use end page steps to improve visitor experience by directing them to additional actions or information after their visit. * Leverage related forms like Kiosk Check-in Flow Configuration and Kiosk Page Configuration to manage overall kiosk behavior. The Page Configurations created for the Workplace Services Kiosk can be further customized by using their related lists. ## Authentication Page {#kiosk-page-customizations__section_d3g_h2n_vbc} After creating an authentication page configuration, you can add the authentication options to the page. To add an authentication option from the Visitor authentication options list, select New, then fill in the Visitor authentication option form. {#kiosk-page-customizations__table_cfq_cjn_vbc__entry__2} | Field | Description | |-|-| | Authentication option | Option used for visitor authentication. For more information, see the following Authentication options table. | | Page configuration | Authentication page configuration that the option is linked to. | [Table 1. Visitor authentication option form] {#kiosk-page-customizations__table_cfq_cjn_vbc} {#kiosk-page-customizations__table_auth_options__entry__2} | Authentication option | Description | |-|-| | Check-in with Qr-code | Visitor must scan the invitation QR code for authentication. The QR code is in the email invite that is sent to the visitor. Note: Ensure that the kiosk operator provides camera permissions on the kiosk to scan the QR code. For more information, see [Setting up a kiosk device](https://www.servicenow.com/docs/D10~4dD2RTQJ~NuzyCjIAw#setting-up-kiosk-device "Set up a kiosk device by assigning a kiosk to a physical device."). | | Check-out with Qr-code | Visitor must scan the invitation QR code for authentication. The QR code is in the email invite that is sent to the visitor. Note: Ensure that the kiosk operator provides camera permissions on the kiosk to scan the QR code. For more information, see [Setting up a kiosk device](https://www.servicenow.com/docs/D10~4dD2RTQJ~NuzyCjIAw#setting-up-kiosk-device "Set up a kiosk device by assigning a kiosk to a physical device."). | | Check-in with email address | Visitor must use their email address for authentication. | | Check-out with email address | Visitor must use their email address for authentication. | | Check-in with invitation passcode | Visitor must use the invitation pass code for authentication. The pass code is in the email invite that is sent to the visitor. | | Check-out with invitation passcode | Visitor must use the invitation pass code for authentication. The pass code is in the email invite that is sent to the visitor. | | Check-in with phone number | Visitor must use their phone number for authentication. | | Check-out with phone number | Visitor must use their phone number for authentication. | | Check-in with your name | Visitor must use their full name for authentication. | | Check-out with your name | Visitor must use their full name for authentication. | [Table 2. Authentication options] {#kiosk-page-customizations__table_auth_options} ## End Page {#kiosk-page-customizations__section_hb3_5hn_vbc} After creating an end page configuration, you can add further steps for the visitor. To add a step from the Kiosk Next Steps list, select New, then fill in the Kiosk Next Step form. {#kiosk-page-customizations__table_eqd_f3n_vbc__entry__2} | Field | Description | |-|-| | Name | Name of the next step record. | | Title | Title of the step on the kiosk end page. | | Subtitle | Subtitle of the step on the kiosk end page. | | Order | Order of the step. Steps with a higher order are displayed later in the page. | | Page | End page that the record is linked to. | | Active | Option to make the record active. | [Table 3. Kiosk Next Step form] {#kiosk-page-customizations__table_eqd_f3n_vbc} **Related reference** * [Components installed with Workplace Visitor Management](https://www.servicenow.com/docs/3Avmv25tnbk9cDPdY1BnLw "Several types of components are installed with the Workplace Visitor Management application, including tables, user roles, and business rules.") * [Properties installed with Workplace Visitor Management](https://www.servicenow.com/docs/YYQTAyOXLkImsFHUsPoa6g "There are several properties available with Workplace Visitor Management.") * [Kiosk Check-in Flow Configuration form](https://www.servicenow.com/docs/0H60_VsyQyD2Jhz6Ex50Pg "Use the Kiosk Check-in Flow Configuration form to create a check-in flow for the Workplace Services Kiosk.") * [Kiosk Check-out Flow Configuration form](https://www.servicenow.com/docs/HZhEHYB3xgxYmXbVG78OCQ "Use the Kiosk Check-out Flow Configuration form to create a check-out flow for the Workplace Services Kiosk.") * [Kiosk Page Configuration form](https://www.servicenow.com/docs/VmT4LVz7NTs3Q3H~BdilIQ "Use the Kiosk Page Configuration form to create pages for the Workplace Services Kiosk.") * [Location Policy form](https://www.servicenow.com/docs/06aei65~vgh~FD5QDyFthg "Use the location policy form to assign a visitor policy to a workplace location, apply the policy to internal/external visitors and configure whether the policies require signatures.")