Using Workplace Space Mapping

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Workplace Space Mapping

    Workplace Space Mapping enables your organization to integrate with third-party indoor mapping providers like Mappedin and Indoor Mapping. This integration allows you to import, customize, and manage interactive maps within the Workplace Service Delivery platform, improving navigation, space management, and workplace experience.

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    Key Features

    • Interactive Location Directories: View and interact with imported maps directly from the Workplace Service Portal for easy navigation and space access.
    • Type Mappings: Associate map types from external providers (Indoor Mapping or Mappedin) to Workplace Service Delivery types (e.g., Workplace and Desk) to ensure accurate space import and classification.
    • Indoor Mapping Synchronization: Configure and synchronize place types and map objects in Indoor Mapping’s Map Studio with Workplace Service Delivery, enabling seamless management of reservations, case management, and move management through the Workplace Service Portal.
    • Mappedin Integration: Supports importing and maintaining type mappings for Mappedin data, converting it appropriately to Workplace Space Mapping formats.
    • Auto-Import Buildings iHub Flow: A weekly automated process that queries integrated applications to update building maps and reflect any changes made externally (e.g., via Mappedin).
    • External IDs: Use external identifiers to resolve discrepancies and match spaces between Workplace Service Delivery and third-party map providers after importing buildings or updating existing data.
    • Map Property Configuration: Customize map rendering properties within the Workplace Service Portal location directory to tailor the visual presentation and usability of your maps.

    Practical Application for ServiceNow Customers

    By leveraging Workplace Space Mapping, ServiceNow customers can maintain accurate, up-to-date indoor maps linked to their workplace data. This supports enhanced space utilization, simplifies navigation, and improves employee experience through integrated reservation and move management features. Automated synchronization and external ID matching streamline data consistency between Workplace Service Delivery and third-party mapping providers, reducing manual effort and errors.

    Configuring map properties allows tailoring map displays to organizational needs, while interactive location directories provide intuitive access points for users. The integration with established providers like Mappedin and Indoor Mapping ensures robust indoor navigation and wayfinding capabilities within your ServiceNow environment.

    With Workplace Space Mapping, your organization can integrate with third-party applications such as Mappedin, customize imported maps, and manage the required data.

    View interactive location directories

    You can view your imported map in interactive location directories.

    Type mappings

    When you integrate with a indoor map provider - Indoor Mapping or Mappedin, you must first associate the map types to the map types used by Workplace Service Delivery. This association ensures that your spaces are imported to the correct table with the correct type (Workplace and Desk).
    • Indoor Mapping provides inbuilt indoor maps for indoor navigation and wayfinding. Synchronize Indoor Mapping place types with Workplace Indoor Mapping places and spaces. Configure Indoor Mapping place and place type in the Map studio and then import the map objects and place types in Workplace Indoor Mapping. After the map data and map objects are synchronized, use Workplace Service Portal for managing reservations within workplace, case management, and move management. For more information, see Synchronize Indoor Mapping with Workplace Service Delivery.
    • Mappedin is a third party map provider and provides indoor maps and wayfinding for workplace users. For more information on how type mappings are converted from Mappedin to Workplace Space Mapping, see Convert Mappedin data to Workplace Space Mapping data.
    • For more information on maintaining type mappings for Mappedin, see Maintain type mappings.

    Import flow

    The weekly (Saturday) Auto-Import Buildings iHub Flow keeps your map up to date by querying the API of your integrated applications. Any changes to one building in the application's software should be reflected in Workplace Space Mapping.

    For example, if you integrate with Mappedin and the Auto-import Buildings iHub Flow runs successfully:

    • The Auto-Import Buildings iHub Flow queries for all buildings associated with Mappedin.
    • The Auto-Import Buildings iHub Flow works with the Mappedin export API to look for any changes to a building made by Mappedin. If there are changes, the building is updated.

    External IDs

    Use external IDs to resolve spaces that don't match locations between Workplace Service Delivery Mappedin after importing a building or for existing buildings. For more information, see Use external IDs to match spaces between Workplace Service Delivery for Mappedin.

    Configuring map properties

    Configure map properties to customize the way your map renders in the Workplace Service Portal location directory. For more information, see Customize the map properties. For more information about space update and allocation using interactive floor maps, see Map-based Administration Edit a building's spaces using a map.