---
sourceDocument: Zurich Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/field-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Activate Predictive Intelligence for Field Service Management

# Activate Predictive Intelligence for Field Service Management {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

You can activate the Predictive Intelligence for Field Service plugin (com.snc.fsm_ml) for Field Service Management if you have the admin role. The application includes demo data and installs related ServiceNow® Store applications and plugins if they are not already installed.{#Activate-predictive-intl-fsm__Untitled1-info}

## Before you begin

requires a
separate subscription from the rest of the ServiceNow AI Platform.

To purchase a subscription, contact your ServiceNow account manager. When you purchase a subscription, certain
plugins are activated automatically. If a paid plugin isn't activated automatically, you can
manually activate it from the All Applications list in your instance.  
Note:  
Before purchasing a subscription, you can evaluate this feature on a non-production instance without charge by requesting it from the Now Support
Service Catalog.

Role required: admin

## About this task

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#Activate-predictive-intl-fsm__find-plugins-cmd}
2. Find the Predictive Intelligence for Field Service Management plugin (com.snc.fsm_ml) using the filter criteria and search bar.  
   You can search for the plugin by its name or ID. If you cannot find a plugin,
   you might have to request it from ServiceNow
   personnel.{#Activate-predictive-intl-fsm__p_cb1_nfg_h1c}
3. Select Install to start the installation process.  
   Note:  
   When domain separation and delegated Admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for \<plugin name\>.
   You will see a message after installation is completed. For information about the components installed with a plugin, see [Find components installed with an application](https://www.servicenow.com/docs/access?context=find-components&version=zurich&pubname=zurich-platform-administration&ft:locale=en-US).
{#Activate-predictive-intl-fsm__steps_nvn_t3t_t5b}

*[\>]: and then