---
sourceDocument: Zurich Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/field-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Advanced appointment booking components

# Advanced appointment booking components {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The roles, properties, and tables for the advanced appointment booking feature.
This plugin activates the following plugins if they aren't already installed:

* Appointment Booking (com.snc.appointment_booking)
* Resource Matching Engine (com.snc.matching_rule)
{#adv-appt-booking-components__ul_jrg_h4c_cgc}

## Tables {#adv-appt-booking-components__section_rm2_bjs_fbb}

Appointment booking adds the following tables.{#adv-appt-booking-components__table_crw_gwj_jbb__entry__2}

| Table | Description |
|-|-|
| Appointment Window Configuration \[sn_apptmnt_booking_window_config\] | Store configuration setting for appointment windows. |
| Appointment Window​ \[sn_apptmnt_booking_config\] | Defines appointment windows for bookings. |
| Bookable Window​ \[sn_apptmnt_booking_bookable_window\] | Represents specific time slots available for booking. |
| Service Configuration Mapping​ \[sn_apptmnt_booking_config_mapping\] | Configuration to map available services to territories or any conditions.​ |
| Appointment Schedule​ \[sn_apptmnt_booking_schedule\] | Mapping the service configuration to appointment slots​. |
| Appointment Schedule Override​ \[sn_apptmnt_booking_schedule_override\] | Stores override schedule changes. ​ |
[Table 1. Tables installed with Appointment booking]

{#adv-appt-booking-components__table_crw_gwj_jbb}