---
sourceDocument: Zurich Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/field-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Customer self service

# Customer self service {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Empower customers to manage their own information and updates. Enhance convenience and transparency by enabling customers to easily track the status of their work orders, view agent locations, and provide feedback, leading to a
more efficient service experience.

## Using overview {#customer-self-service__section_sqs_bgp_5fc}

The Customer or Consumer Service Portal sends notifications to your customers through email and SMS, such as status of their work order tasks, agent's current location, and provide agent feedback.

Use Field Service Management Customer Experience to send notifications to your customers through email and SMS, such as status of their work order tasks, agent's current location, and provide agent feedback.
**Related concepts**   

* [Configuring Field Service Management Customer Experience](https://www.servicenow.com/docs/4GkwU61AClyZfel_DcPjAg#Configuring-cust-exp "Configure the Field Service Management Customer Experience application to enable sending notifications to your customers through email and SMS.")