---
sourceDocument: Zurich Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/field-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Install Change Management for Field Service

# Install Change Management for Field Service {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

You can install the Change Management for Field Service application (sn_fsm_chg_mng) if you have the admin
role.The application includes demo data and installs related ServiceNow® Store applications and plugins if they are not already
installed.

## Before you begin

* Confirm that the application and all of its associated ServiceNow Store applications have valid ServiceNow entitlements. For more information, see [Get entitlement for a ServiceNow product or application](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030186).
* Change Management for Field Service requires the following plugins. Ensure that these plugins are activated before you install Change Management for Field Service .

  Required ServiceNow plugins
  :

      CSM Configurable Workspace
      (com.snc.uib.csm_agent_workspace)
      :   Enable your agents to engage with customers, answer
          questions, create cases, and resolve issues. For more
          information, see Set up CSM Configurable Workspace.

{#install-change-for-fsm__ul_e2j_kqd_sqb}

Role required: admin

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll.
2. Find the Change Management for Field Service application (sn_fsm_chg_mng) using the filter criteria and search bar.  
   You can search for the application by its name or ID. If you cannot find the
   application, you might have to request it from the ServiceNow Store.

   Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).
3. In the Application installation dialog box, review the application dependencies.  
   Dependent plugins and applications are listed if they will be installed, are
   currently installed, or need to be installed. If any plugins or applications
   need to be installed, you must install them before you can install Change Management for Field Service .
   {#install-change-for-fsm__step-review-dependencies}
{#install-change-for-fsm__step-review-dependencies}
4. **Optional:** If demo data is available and you want to install it, click Load demo data.  
   Demo data comprises sample records that describe application features for common use cases. Load demo data when you first install the application on a development or test instance.
5. Select Install.
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