---
sourceDocument: Zurich Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/field-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Crew operations

# Using Field Service Crew operations {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use Field Service Crew Operations to assign the same set of resources
repeatedly to the tasks that requires a crew to work on them.
**Related concepts**   

* [Using Dispatcher Workspace for crew operations](https://www.servicenow.com/docs/~0TFpVEI3Rx24MnS~sdO2A "Use the Dispatcher Workspace to create, modify, and enable crews and assign work order tasks to the crews.")
* [Managing crew tasks using the ServiceNow Agent application](https://www.servicenow.com/docs/dGTMyYB8yqR_LPvd3_4osg "After the dispatcher dispatches work order tasks to a crew, tasks are sent to the assigned members of the crew, which includes the crew leader.")