---
sourceDocument: Zurich Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/field-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Block the calendar

# Block the calendar of a field agent based on an Emergency Exposure Management diagnostic report {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Block the calendar of affected and potentially affected agents based on an Emergency Exposure Management diagnostic report.

## Before you begin

Role required: wm_manager

## About this task

As the Field Service manager, you can view a diagnostic report and
take appropriate action to mitigate the spread of infection. You can promote agent
safety by blocking the availability of the affected and potentially exposed agents
for future dates on the calendar. For more information about the agent calendar, see
Configure the agent calendar.

## Procedure

1. Navigate to AllField ServiceManagerDiagnostic Reports.
2. In the Diagnostics Request form, click the number of the diagnostic request.
3. Click Block Agent Calendar to block the affected agent's calendar.
4. On the Schedule Entry new record form, fill in the fields.  
   {#block-agent-calendar__table_x4l_nxd_1mb__entry__2}

   | Field | Description |
   |-|-|
   | User | Name of the agent. |
   | Name | Descriptive name for the event. |
   | Type | Type of event scheduled for the agent. Note: The event type configurations are inactive by default. For information about activating them, see Create an event configuration for the agent calendar. The event types are: * Time off: Personal or work-related event * Appointment: Appointment for a service * Meeting: Work-related meeting * Phone call: Work-related phone call * Excluded: User is not available for task assignments * On call: Event created while on call with user * Time off- in approval: Approved personal or work-related event * Time off- rejected: Rejected personal or work-related event {#block-agent-calendar__ul_xmd_2yd_1mb} |
   | When | Start date and time of the personal event. |
   | To | End date and time of the personal event. |
   | All day | Option for indicating that the event lasts all day. |
   | Notes | Enter notes for the event, if any. |
   [Table 1. Schedule Entry]

   {#block-agent-calendar__table_x4l_nxd_1mb}
5. Click Submit.
6. If there are potentially affected agents, block their calendars by doing the following:
   1. Click the Impacted field agents tab.
   2. In the Field Service Impacted Users list, click the diagnostic request number.
   3. Repeat steps 3 through 5 to block the calendar of a potentially affected agent for future dates.
   {#block-agent-calendar__substeps_czv_ngw_frb}

*[\>]: and then