---
sourceDocument: Zurich Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/field-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# View an agent profile

# View an agent profile {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

An agent profile displays the agent's personal information as well as the work status, schedule, location, and time zone. View the agent's profile from the team calendar.

## Before you begin

Role required: agent_schedule_user

## About this task

Agents can view the list of the members their group and their current schedules based on the group visibility configuration.

## Procedure

1. Navigate to Workforce.
   * Managers, navigate to AllField ServiceManagerWorkforce.

   {#view-agent-profile__choices_lhn_1xn_qbc}
   <!-- -->

   * Agents, navigate to AllField ServiceAgentWorkforce.
   {#view-agent-profile__choices_pd2_dxn_qbc}
2. Select Schedule from the View Controls list.
3. To preview the profile of an agent, click on the information icon in the agent list.  
   The pop-over panel displays the agent information.
4. An agent can update their own profile by, clicking the overflow actions icon and open the record or click their name.
   1. On the form, edit or add information as appropriate:  
      {#view-agent-profile__table_br1_445_w2b__entry__2}

      | Field | Description |
      |-|-|
      | First name | First name of the agent. |
      | Last name | Last name of the agent. |
      | Work agent status | The agent's work status when the agent updates the work order task. |
      | On schedule | The actual schedule of the agent relative to the planned schedule to execute the work order task. |
      | Email | Email address of the agent. |
      | Home phone | Home phone number of the agent. |
      | Mobile phone | Mobile phone number of the agent. |
      | Business phone | Business phone number of the agent. |
      | Photo | Photo of the agent. To upload the photo, click Click to add..., select the photo and click OK. |
      | Location | Physical address where the agent is located. |
      | Time zone | Time zone where the agent is located. |
      [Table 1. Agent Profile Form]

      {#view-agent-profile__table_br1_445_w2b}
   2. Click Save.
   {#view-agent-profile__substeps_p1w_tpk_nkb}
{#view-agent-profile__steps_n1w_tpk_nkb}

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