---
sourceDocument: Zurich Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/field-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Set up agent schedules

# Set up agent schedules for dynamic scheduling {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Dynamic scheduling uses Field Service agent schedules to determine work order tasks to assign to agents. There's an order in which dynamic scheduling checks agent schedules to see if agents are available.

The first place that dynamic scheduling checks for agent schedules is in the work schedule of an agent. For more information, see [Create a work schedule for agents](https://www.servicenow.com/docs/BnqA3c_V9bQXkjowqI3NKQ "Users with the agent schedule administrator role can create one or more work schedules for a customer service agent or a field service technician."). If there's a work schedule available, then that is what dynamic scheduling uses. If no work schedule exists, then dynamic scheduling checks the second place.

The second place that dynamic scheduling checks for an agent schedule are in the Default Agent Work Schedule entry on the WOT Child Dynamic Scheduling Config Page. WOT Child Dynamic Scheduling Config Page is part of Dynamic Scheduling
Configuration.  
To use this value as a schedule for agents:

1. First, you must turn on the Allow Dynamic Scheduling to only use work schedule/WFO system property. For more information on turning on the Allow Dynamic Scheduling to only use work schedule/WFO system property, see: [Dynamic scheduling system properties](https://www.servicenow.com/docs/Q7g3zX3V3me_DJ0IBk_4Dg "Set up properties to customize the behavior and functionality of the dynamic scheduling process according to your organization's needs.").
2. Then, you must verify there's a value for the Default Agent Work Schedule. If there's no default agent work schedule, then you must add one. For more information on Adding a value to the Default Agent Work Schedule, see: [Add a default agent work schedule](https://www.servicenow.com/docs/T4FsmVoEqvTYZ7_NYGO18Q "Add a default agent schedule so that agents have a schedule assigned to them if their work schedule expires.").
{#agent-schedule-dynamic__ol_vqv_r45_pbc}