---
sourceDocument: Zurich Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/field-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Application configuration

# Create or modify an application configuration for Appointment Booking {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Set up an application configuration to manage appointment booking settings across all services within your application. You can either create a new configuration or modify an existing one provided by Field Service
Management.

## Before you begin

Role required: admin

## About this task

Field Service Management provides default application-level configurations:

* Field Service Order Configuration (for work orders)
* Field Service Task Configuration (for work order tasks)

{#appt-booking-create-app-config__ul_dmx_nr1_2fc}

You can modify these default configurations or use them as templates to create new configurations.

## Procedure

1. Navigate to AllAppointment BookingAppointment Booking Configuration.
2. Perform one of the following actions:
   * Select New to create a new configuration.

   * Click the name of an existing configuration to modify it.

   {#appt-booking-create-app-config__choices_v3w_mpj_mfc}
3. In the Appointment Booking Configuration form, fill in or modify the following fields as needed.  
   {#appt-booking-create-app-config__table_vst_5nf_2r__entry__2}

   | Field | Description |
   |-|-|
   | Name | The name of the application configuration. |
   | Task Table | Appointments are created for the tasks in the selected table. The Work Order \[wm_order\] table is the default table for the Field Service Order Configuration. |
   | Availability Method | Use one of the methods to determine appointment availability. The selection depends on the Field Service Management configuration setting in the Assignment method for tasks field: * Number of appointments per slot: Sets a fixed number of available appointments per time slot. Recommended if task assignment is manual. * Scripted: Dynamically calculates availability based on Field Service Management settings. Recommended if auto-assignment or dynamic scheduling is used. This is the default setting. * Based on capacity: Calculates availability based on the capacity defined in the capacity management settings. For more information, see [Create a capacity assignment](https://www.servicenow.com/docs/VXNA91a35xekcbJ1wzSljw "Create the capacity assignment of work based on the selected source, such as agent schedules, tasks, or hours.") This option is available when the Task Table is selected as work_order and Field Service Capacity and Reservations Management plugin is installed. {#appt-booking-create-app-config__ul_dft_rws_3bb} For more information on appointment availability methods, see [Learn about appointment availability settings](https://www.servicenow.com/docs/Q~p4m1HkonRuV8B6G05M5Q "Settings in the application configuration determine how the appointment booking feature determines availability."). |
   | Advanced Calendar view for Portal | Select to activate the configuration and enable appointment booking. |
   | Active | Activates the application configuration and enables appointment booking. |
   | Auto acceptance | Automatically accepts tasks assigned through appointment booking, overriding the manual accept/reject requirement of the task-driven process lifecycle. If the Field Service Management configuration setting for Process lifecycle is set to task-driven, an agent must accept or reject an assigned task. Enable the Auto acceptance check box to override this configuration setting for appointment booking. |
   | Calendar View | Display available appointments in the [Select Appointment window](https://www.servicenow.com/docs/Lzm4QW3vutTwMJOTuLIsvQ "To book or reschedule an appointment for a service, use the Select Appointment pop-up window. To see what time slots are available, choose your preferred day and time, and then submit your appointment request.") on the Customer or Consumer Service Portal for a single day or for a week. |
   | Script | The script used to determine the number of available appointments. |
   [Table 1. Appointment booking application configuration fields]

   {#appt-booking-create-app-config__table_vst_5nf_2r}
4. Click Submit.
{#appt-booking-create-app-config__steps_c2w_zpm_fbb}

## Result

The application configuration is created or modified. Appointment booking settings defined apply to all services associated with the selected task table.

## What to do next

Create service configurations for each of the services available to the customers. For more information, see [Create or modify an application configuration for Appointment Booking](https://www.servicenow.com/docs/IWV7tThQRFsvR8WLwJKngw "Set up an application configuration to manage appointment booking settings across all services within your application. You can either create a new configuration or modify an existing one provided by Field Service Management.").

*[\>]: and then