---
sourceDocument: Zurich Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/field-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Create an Appointment window configuration

# Create
an Appointment window configuration {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

An Appointment window configuration defines the daily schedule for appointments, including start and end times, slot duration, breaks, and slot repetition intervals.

## Before you begin

Role required: appointment_booking_admin

Ensure that the Advanced Appointment Booking plugin is active. For more information,
see [Activate Advanced Appointment Booking](https://www.servicenow.com/docs/s9oGl0VxdQs9egT8wuQS2g "You can activate the Advanced Appointment Booking plugin (com.snc.advanced_appointment_booking) for Field Service Management if you have the admin role. The application installs related ServiceNow Store applications and plugins if they are not already installed.").

## Procedure

1. Navigate to AllAppointment BookingAppointment window configuration.
2. Click New.
3. On the form, fill in the fields.

{#create-appt-window-config__table_o1f_r2r_zfc__entry__2}

| Field | Description |
|-|-|
| Name | Descriptive name of the configuration, such as "Breakfix \[2hour\]" or "Install \[4hour\]". |
| Appointment Window | Duration of the appointment window. |
| Start time | Start time of the appointment window. |
| End time | End date of the appointment booking window. |
| Include break | Enable to schedule a consistent daily break period. |
| Break from | Start time of the break window. Only appears if Include break is enabled. |
| Break to | End time of the break window. Only appears if Include break is enabled. |
| Repeat slot every | How often the slot repeats. |
[Table 1. Appointment Window Configuration form]

{#create-appt-window-config__table_o1f_r2r_zfc}

4. Click Submit.

## What to do next

Both an appointment window configuration and a service configuration mapping are required to create an Appointment schedule. For more information on service configuration mappings, see [Create an Appointment service configuration mapping](https://www.servicenow.com/docs/lv~fgpsKY2vtO_Wnwhe00Q "An appointment service configuration mapping contains the service configuration, service configuration rule, and territory for use in an appointment schedule.").

If a service configuration mapping already exists, see [Create an Appointment schedule](https://www.servicenow.com/docs/lc3wbFI4JVZJN5n3ofnfaw "An appointment schedule represents available slots as defined by its appointment window and service mapping configurations. Appointment schedules can be overridden for specific dates or slots to allow custom availability or capacity.").

*[\>]: and then