---
sourceDocument: Zurich Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/field-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Create crews

# Create crews {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

As a dispatcher, you can create crews in Dispatcher Workspace to which
you can assign work order tasks.

## Before you begin

Role required: wm_dispatcher

## Procedure

1. Navigate to AllField Service ManagementDispatchingDispatcher Workspace.
2. Click the List icon (![List icon.]()).
3. In the Lists panel, navigate to DispatchingMy Crews
4. Click New.

{#create-crews-dispatcher-wrkspc__table_ixf_t5q_gpb__entry__2}

| Field | Description |
|-|-|
| Name | Name of the crew. |
| Description | Description of the crew. |
| Leader | Name of the crew leader. |
| Size | Total number of agents, including the leader, in the crew. |
| Effective start | Start date from when the crew and its associated members, such as leader and other crew members are active. |
| Effective end | End date until when the crew and its associated members, such as leader and other crew members are active. |
| Schedule | Working hours of the crew. |
| Location | Location of the crew. |
| Maximum Travel Radius | Radius in selected distance unit (miles or kilometers). |
| Distance Unit | Unit of distance covered in miles or kilometers. |
| Active | Option to indicate whether the crew is available for selection when assigning to a work order task. |
[Table 1. Create New Crew form]

{#create-crews-dispatcher-wrkspc__table_ixf_t5q_gpb}

5. Click Save.

## Result

The crew is created along with the related list records, such as Details, Groups,
Skills, and Task Assignees.

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