---
sourceDocument: Zurich Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/field-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Domain Separation and Appointment Booking

# Domain Separation and Appointment Booking {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Domain separation is supported for Appointment Booking. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.

## Support level: Basic {#domain-separation-appt-booking__section_cw5_lkd_cgc}

{#domain-separation-appt-booking__domain-sep-supported}  
* Business logic: Ensure that data goes into the proper domain for the application's service provider use cases.
* The application supports domain separation at run time. The domain separation includes separation from the user interface, cache keys, reporting, rollups, and aggregations.
* The owner of the instance must set up the application to function across multiple tenants.
{#domain-separation-appt-booking__ul_yhr_g2j_xkb}

Sample use case: When a service provider (SP) uses chat to respond to a tenant-customer's
message, the customer must be able to see the SP's response.{#domain-separation-appt-booking__p_lsc_nfg_h1c}

For more information on support levels, see [Application support for domain
separation](https://www.servicenow.com/docs/access?context=domain-separated-apps&version=zurich&pubname=zurich-platform-security&ft:locale=en-US).{#domain-separation-appt-booking__p_msc_nfg_h1c}

## Overview {#domain-separation-appt-booking__section_hgx_5rj_cgc}

Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.

## How domain separation works in Appointment Booking {#domain-separation-appt-booking__section_nwj_vrj_cgc}

Domain separation adds the following fields and attributes to Appointment Configuration tables:
{#domain-separation-appt-booking__tableID-appointment_configuration_tables_with_domain_separation__entry__2}

| Table | Fields and Attributes |
|-|-|
| Appointment Booking Configuration \[sn_apptmnt_booking_config\] | Fields * Domain ID * Domain Path {#domain-separation-appt-booking__ul_owj_vrj_cgc} |
| Appointment Booking Service Configuration \[sn_apptmnt_booking_service_config\] | Fields * Domain ID * Domain Path {#domain-separation-appt-booking__ul_pwj_vrj_cgc} |
| Service Configuration Rule \[sn_appmnt_booking_config_rule\] | Attributes * domain_master=sn_apptmnt_bookig_service_config {#domain-separation-appt-booking__ul_qwj_vrj_cgc} |
| Advanced Configurations \[sn_appmnt_booking_day_configuration\] | Attributes * domain_master=sn_apptmnt_bookig_service_config {#domain-separation-appt-booking__ul_rwj_vrj_cgc} |
| Appointment Booking Lock \[sn_appmnt_booking_lock\] | Fields * Domain ID * Domain Path {#domain-separation-appt-booking__ul_swj_vrj_cgc} |
| Appointment Recommendation \[sn_apptmnt_recommendation\] | Fields * Domain ID * Domain Path {#domain-separation-appt-booking__ul_twj_vrj_cgc} |
[Table 1. Appointment Configuration Tables with Domain Separation]

{#domain-separation-appt-booking__tableID-appointment_configuration_tables_with_domain_separation}
**Related topics**   

* [Domain separation for service providers](https://www.servicenow.com/docs/access?context=domain-sep-landing-page&version=zurich&pubname=zurich-platform-security&ft:locale=en-US)