---
sourceDocument: Zurich Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/field-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Determine how overlapping tasks are assigned

# Determine how overlapping tasks are assigned {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

If you have configured more than one way of assigning tasks, choose which task assignment option to use when assigning tasks that overlap.

## Before you begin

Role required: wm_dispatcher.

## About this task

You must have at least two out of three of the following types of task assignment enabled to determine the correct method to use:

* Automatically adjust overlapping tasks - For more information, see [Enable Dispatcher Workspace settings](https://www.servicenow.com/docs/qFeu_OXwWu6sVtCSXo7jsw "Determine what is displayed in the Dispatcher Workspace so you only see the information most relevant to your work.")
* Double booking - For more information, see [Setting up dynamic scheduling in Dispatcher Workspace](https://www.servicenow.com/docs/u9chRExBBS9J70HSlGmV0g "Dynamic scheduling enables you as a dispatcher to efficiently assign, unassign, or reassign work order tasks.")
* Auto-assignment - For more information, see [Configuring Auto Assignment scheduling](https://www.servicenow.com/docs/tpjwO7IgOulzgvr_6KydmQ#c_UseAutoAssignment "The auto assignment feature can be enabled for requests or tasks, depending on the Service Management (SM) application's configuration settings.")
{#handle-overlap-tasks__ul_shy_1h3_zzb}

## Procedure

1. Navigate to AllField ServiceDispatchingDispatcher Workspace.
2. Select Dispatcher Workspace.
3. Drag a task from the task panel to a place in the calendar that already has an assigned task.
4. Select the option to determine how you want to assign the tasks.
5. **Optional:** Select Default to this option when there is an overlapping task. To change this option, go to settings to make your decision persistent.
6. Select Apply.

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