---
sourceDocument: Zurich Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/field-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Optimizing technician schedules

# Optimizing technician schedules at set intervals throughout the day {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Efficiently reassign tasks and maximize productivity by continuously running schedule optimization at selected intervals throughout the day.

## About intraday optimization {#optimize-your-schedules-intraday__section_mvr_hlv_4xb}

Intraday is an event-based mode of Schedule Optimization that runs on a set interval to optimize schedules in response to canceled tasks and other events such as an agent running late, an agent calling in sick,
an agent using PTO, or a new high priority task being added.

Create a policy, a grouping of optimization features that run in combination, to define the rules for optimization. Policy objectives prioritize agent task assignment. Policy constraints determine the criteria that need to be met for
an assignment group or territory to be assigned a task.

The basic intra-day flow runs every 60 minutes by default, with a minimum option of every 15 minutes. When a trigger condition is met, an intraday event is created. When the next intraday flow runs, an intra-day job is created for
each of the groups or territories that have intraday events and those qualifiers are optimized. When a group or territory is selected for optimization, all tasks within the group are considered for optimization, except for
schedule-locked tasks. When optimization is complete and the tasks are updated, the intraday job shows a status of Assignment Complete.

Dispatchers can manually trigger optimization to run from the Dispatcher Workspace when the intraday on demand optimization configuration is enabled and an on demand applicable policy has been added to the scheduling attribute. See [Create a scheduling attribute for Schedule Optimization](https://www.servicenow.com/docs/wTTgblMmEhU9iYNaT0wR_Q "Create scheduling attributes to specify which tasks to optimize and define the rules to perform the optimization. You can create different scheduling attributes configurations for each policy.") to add an on demand applicable policy to the configuration.

Note that agent schedules can't be manually updated until intraday optimization is complete.