---
sourceDocument: Zurich Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/field-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Customize task and agent cards

# Customize information on task cards and agent cards {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Customize the fields that appear on the task cards and agent cards to display certain information in Dispatcher Workspace.

## Before you begin

Role required: wm_dispatcher

## About this task

On the task cards and agent cards, the administrator has to configure what fields are available for you to customize.

## Procedure

1. Navigate to Field ServiceDispatchingDispatcher Workspace.
2. Click Dispatcher Workspace.
3. Customize the information to be presented on the card.
   * For task cards, click Settings icon (![Settings icon.]()) and then select the Tasks tab.
   * For agent cards, click Settings icon (![Settings icon.]()) and then select the Resources tab.
   {#personalize-information-on-task-card__choices_clp_nzm_d4b}
4. Enable or disable the fields in the Settings dialog box.  
   For more information, see [Enable Dispatcher Workspace settings](https://www.servicenow.com/docs/qFeu_OXwWu6sVtCSXo7jsw "Determine what is displayed in the Dispatcher Workspace so you only see the information most relevant to your work.").
5. Click Save.
{#personalize-information-on-task-card__steps_n22_sb3_jsb}

## Result

The card reflects the selected fields.

*[\>]: and then