---
sourceDocument: Zurich Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/field-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Set agent status from the mobile UI

# Set agent status from the mobile UI {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Field service agents can indicate their status from the mobile UI and let dispatchers
know if they are ahead of schedule, behind schedule, or on time.

## Before you begin

Role required: wm_agent

## Procedure

1. In the mobile UI, navigate to Field ServiceSchedule Status.
2. Select the desired status in the On schedule field.
   * On time
   * Behind schedule, less than 30 minutes
   * Behind schedule, between 30 to 60 minutes
   * Behind schedule, more than an hour
   * Ahead of schedule
   {#set-agent-status-mobile-ui__choices_pcc_hsw_xy}
3. Click Save.  
   The status is updated on the agent's form. The dispatcher can see this status update in Dispatcher Workspace.

*[\>]: and then