---
sourceDocument: Zurich Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/field-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Time zones

# Time zones in Dispatcher Workspace {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

There are a few ways that dispatchers can choose to control the time zones that show on the calendar in Dispatcher Workspace.

## Using a single time zone on the calendar {#time-zones-dispatcher__section_snw_wzy_hfc}

Dispatchers can use the calendar in Dispatcher Workspace with a single time zone. This can be helpful if you, and all of your agents are in one place. In this configuration there is one time zone shown on the calendar, and no time zones are available
in the time zone drop-down menu.

To use this you must have Show multiple time zone rows disabled, and no entries in the Select time zones for calendar field.

## Using a single time zone with multiple selection options {#time-zones-dispatcher__section_u52_p1z_hfc}

Dispatcher Workspace can also be configured to show a single time zone on the calendar, with the ability to switch between time zones. This can be helpful for dispatchers who manage agents across different time
zones. For example, if you're a dispatcher in California, but manage agents across the United States. Dispatchers can quickly switch between time zones and minimize mental calculations needed to understand what agent's schedule is
like in their local time.

To use this, you must have Show multiple time zone rows disabled with multiple time zones entries in the Select time zones for calendar field.

For more information, see [Change the time zone in Dispatcher Workspace](https://www.servicenow.com/docs/fgYsXvp9HZTTU5WT8iYXGA "You can change the time zone that shows on the calendar or hybrid view in Dispatcher Workspace to quickly move between the time zones that your agents are working in.").

## Using multiple time zones on the calendar {#time-zones-dispatcher__section_gzx_z1z_hfc}

Dispatchers can choose to show multiple time zones on the calendar, with several time zone options to select from. This can be helpful if you regularly manage agents across multiple time zones and want to continuously see the time
zones where your agents are located. You can configure up to three time zones to display on the calendar at once, and you can also switch between these time zones as needed.

To use this you must have Show multiple time zone rows enabled, and multiple entries in the Select time zones for calendar field.

For more information, see [Show multiple time zones at once in Dispatcher Workspace](https://www.servicenow.com/docs/1dq78WpIZome6GfP07hpWA "Dispatchers can show multiple time zones on the calendar in Dispatcher Workspace that are stacked on top of each other. This makes it easier to see every agent’s schedule in their local time zone at a glance.").