---
sourceDocument: Zurich Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/field-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Field Service Management

# Field Service Management {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The ServiceNow®
Field Service Management application enables you to manage work orders and related tasks, resources, skills, assets, and locations. Use this application to dispatch work order tasks and agents to the customer location for
performing any kind of field work, such as install, repair, or maintain equipment.

|-|-|-|
| [Explore Learn about how managers, dispatchers, technicians, customers, and agents use Field Service Management.](https://www.servicenow.com/docs/xSHeQJuwUXIBkIWcT4bobQ "Use the Field Service Management application to manage work requests that are performed on location by field service agents. Whether you are starting or expanding your implementation of Field Service Management, learn more about available features to help create a seamless experience for your dispatchers, managers, and agents to resolve issues and fulfill requests.") | [Configure Plan and configure your implementation.](https://www.servicenow.com/docs/hZohyLPPSZA6S6nq4IcN2w "Set up the features and work flows that you need to manage your organization's field service work.") | [Integrate Extend Field Service Management capabilities by integrating with other applications.](https://www.servicenow.com/docs/PmZlrn24Tu~ErJPQgRr60Q "Extend the capabilities of Field Service Management and connect with other departments to assist with case resolution by integrating with other applications.") |
| [Use Manage work tasks performed on location. Collaborate between operations, field resources, and customers through mobile channels.](https://www.servicenow.com/docs/11lb5HBbUwQnRiSCBz3syw "Use Field Service Management to manage work tasks performed on location. Match tasks to agents based on skills, geographic territory assignments, and available inventory. Collaborate between operations, field resources, and customers through mobile channels.") | [Reference Get details about components like tables, roles, properties, and fields.](https://www.servicenow.com/docs/OOf5SX4sJ8LpzE06Pm5d3g "Reference topics provide additional information about Field Service Management components that are installed automatically when you activate the Field Service Management plugin.") | [AnalyzeAccess preconfigured dashboards with actionable data visualizations to monitor and improve your service.](https://www.servicenow.com/docs/9TtxgW1199DaTrAFLrhEKg "Field Service Analytics and Reporting Solutions contain preconfigured dashboards with actionable data visualizations to improve your business processes and practices.") |
|   | [AutomateUse Now Assist for FSM to enhance user productivity and efficiency through proactive experiences using generative AI.](https://www.servicenow.com/docs/Bhqb_Yxqv8BNgPlgiuhSUA "Use the ServiceNow Otto for Field Service Management (FSM) application to enhance field service operations with AI-powered capabilities. Generate work order task summaries, closure summaries, knowledge articles from closed tasks, summarize Sidebar discussions and records, use conversational search for technician support, and leverage AI agents for creating work orders and managing parts.") |   |
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## Additional resources {#fsm-application-landing-page__section_mkm_mqs_vqb}

* Learn more about what's new and changed in this release at [Field Service Management release notes](https://www.servicenow.com/docs/access?context=field-service-management-rn&version=zurich&pubname=zurich-release-notes&ft:locale=en-US).
* Log in to your ServiceNow account and find additional information about implementing and deploying Field Service Management features at [Best Practices Library](https://learning.servicenow.com/nowcreate).
* Connect with other Field Service Management users in the [FSM community forum](https://www.servicenow.com/community/fsm/ct-p/field-service-management).
* Work with an implementation specialist to streamline your Field Service Management setup process. To learn more, see [ServiceNow Impact](https://www.servicenow.com/success.html).
* Access [ServiceNow Field Service Management training program and certification](https://learning.servicenow.com/lxp?id=learning_course_prev&course_id=0bc52eb5932452d056aeb94c5cba102f&s=1&ssa=3) to learn more about Field Service Management features and implementation.
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