---
sourceDocument: Zurich Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/field-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Monitoring operations

# Monitoring operations in real time {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Proactively monitor critical field service trends and track cost allocations with
dashboards.  
You can:

* Track how proactively issues were identified and reported
* Monitor how well field service resources were used
* Analyze the estimate time compared to the actual time that it takes to complete tasks
* Allocate, track, and report on expenses for all operations
{#monitoring-operations-in-real-time__ul_glm_jdy_bkb}
* **[Use the Field Service Management dashboard](https://www.servicenow.com/docs/B4jRy4xqILSdtR9fhaesvg)**   
  The Field Service Management overview module provides a dispatch map that displays tasks and links to the related task records.