---
sourceDocument: Zurich Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/field-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Quality Management

# Field Service Quality Management {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Field Service Quality Management allows reviewers to check work order tasks before they are closed.

## Field Service Quality Management overview {#quality-management-fsm__section_gmd_ffs_w1c}

The Field Service Quality Management feature helps you manage work orders efficiently and effectively. With this feature, field technicians can close work orders, and reviewers can review the quality and data from the job before it's
completed. This helps ensure that work is completed to a high standard.

Reviewers can check soft-closed work orders and audit the quality and data of the job before
final completion. The reviewer can send the work order task back to the technician, so the
technician can provide the requested information. This way, any necessary feedback or
adjustments can be made before the work order is officially closed.

Overall, the Field Service Quality Management feature streamlines the process of closing work orders and ensures that work is completed to a high standard with effective communication and reporting.
**Related concepts**   

* [Configuring Field Service Quality Management](https://www.servicenow.com/docs/QBBDNbO2a~mmnBCJdnbgWw "Field Service Quality Management allows organizations to review work order tasks. It introduces the \"Reviewer\" role, who can review tasks and provide feedback. Reviewers can close tasks or send tasks back to agents when more information is needed.")  
**Related tasks**   

* [Review a task](https://www.servicenow.com/docs/d2CGxaxBSA7ogAKGtypDyg "As a reviewer, review the details of a work order task. If the details are sufficient, you can close the task. If more information is required, send the task back to the agent so they can add the requested details.")
* [Respond to a reviewed task](https://www.servicenow.com/docs/kuZFOHm~BdaBua7GvUjcng#respond-task-review-mobile "Respond to a task that was sent back to you for review. Update the work order task with the requested details and submit the task back to reviewer.")  
**Related reference**   

* [Field Service Quality Management components](https://www.servicenow.com/docs/4DJghzEiY3Z5tmyGMeU2ig "Several types of components are installed with the activation of the Field Service Quality Management feature including tables, substates, and roles.")