---
sourceDocument: Zurich Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/field-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Activate

# Activate Field Service Questionnaire {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

You can activate the Field Service - Questionnaire plugin (com.snc.wm_questionnaire) for Field Service if you have the admin role. The application includes demo data and installs related applications and plugins if they are not already installed.{#Activate-fsm-questionnaire__Activate-fsm-questionnaire-info}

## Before you begin

Role required: Admin

* Ensure that the following plugins are activated before you install Field Service com.snc.wm_questionnaire.

  Required ServiceNow plugins
  :

      Customer Service (com.sn_customerservice)
      :
  :

      Customer Service Management Demo Data (com.snc.customerservice.demo)
      :
  :

      Field Service Management
      :

{#Activate-fsm-questionnaire__ul_f4w_g3v_4tb}

Role required: admin.

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#Activate-fsm-questionnaire__find-plugins-cmd}
2. Find the Field Service Questionnaire plugin (com.snc.wm_questionnaire) using the filter criteria and search bar.  
   You can search for the plugin by its name or ID. If you cannot find a plugin,
   you might have to request it from ServiceNow
   personnel.{#Activate-fsm-questionnaire__p_cb1_nfg_h1c}
3. Select Install to start the installation process.  
   Note:  
   When domain separation and delegated Admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for \<plugin name\>.
   You will see a message after installation is completed. For information about the components installed with a plugin, see [Find components installed with an application](https://www.servicenow.com/docs/access?context=find-components&version=zurich&pubname=zurich-platform-administration&ft:locale=en-US).
{#Activate-fsm-questionnaire__steps_i4w_g3v_4tb}

## Result

The Field Service Questionnaire plugin when activated successfully adds the Questionnaire module to the Field Service menu (Field ServiceAdministrationQuestionnaire).

## What to do next

Configure the form layout and add the Assigned to field to ensure that a questionnaire does not get created without an assigned agent.
**Related tasks**   

* [Create a questionnaire for a work order or task](https://www.servicenow.com/docs/JNBGTXZUADSFmZpoe4eR7A "Create a questionnaire record and then associate it with Work Order Task table.")

*[\>]: and then