--- sourceDocument: Zurich Field Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/field-service-management Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich Field Service Management ft:clusterId : - fsm bundleId : - fsm workflow : - Customer and Industry --- # ServiceNow Agent mobile app # Completing work on the ServiceNow Agent mobile application {#ariaid-title1} * Release version: Zurich * * Updated March 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Completing work on the ServiceNow Agent mobile application The ServiceNow Agent mobile application empowers field service technicians and managers to efficiently manage work order tasks from any location. It supports comprehensive field service operations including task management, time tracking, inventory control, and communication, all optimized for mobile use to enhance productivity and responsiveness in the field. Show full answer Show less ## Key Features * **Time Sheets:** Create and submit time sheets to log hours accurately for billing and reporting directly from the mobile device. * **Personal Events:** Schedule personal appointments to avoid conflicts with work tasks. * **Create Tasks:** Field technicians can add new work order tasks on the go if any work was missed initially. * **Prioritizing Tasks:** Plan daily schedules with detailed task information including client data and location. * **Location Tracking:** Share real-time location with customers and dispatchers to improve arrival estimates and monitor travel time. * **Inventory Management:** Locate, request, and transfer parts or tools, and record equipment usage for billing and inventory accuracy. * **Equipment Handling:** Check in/out equipment and report issues directly via the app. * **Field Service Contractor Support:** Enables contractor technicians and managers to view and manage assigned tasks through a dedicated mobile interface. * **Crew Management:** Add equipment to crews and manage crew members within the app. * **Push Notifications:** Receive and acknowledge updates on task assignments and related notifications to stay informed. * **Sidebar Discussions:** Facilitate communication with customers or peers while on site to resolve task-related questions. * **Job Site Maps:** Access maps and step-by-step directions to task locations for efficient navigation. * **Linear Assets Management:** Handle maintenance and inspection tasks for linear assets effectively. * **Playbooks:** Use guided workflows in the app to streamline task completion. * **Virtual Conferencing:** Schedule or start Zoom or Microsoft Teams meetings directly from the app for remote collaboration. * **Knowledge Articles:** Search and access relevant manuals, FAQs, and troubleshooting guides to aid task completion, including team status visibility. * **Offline Capability:** Download data locally to continue working without internet access and synchronize updates once reconnected. * **Closing Tasks:** Mark work order tasks as complete immediately after finishing the work. ## Practical Benefits for ServiceNow Customers With the ServiceNow Agent mobile application, field service teams gain a robust, mobile-first toolset that enhances operational efficiency, communication, and accuracy. It supports real-time updates, resource management, and customer engagement, all of which contribute to improved service delivery, faster task completion, and accurate billing. The offline mode and integration with virtual conferencing further ensure uninterrupted productivity regardless of location or connectivity. Field service technicians and managers use the ServiceNow Agent mobile application to manage their field service tasks from anywhere. ## Using overview {#Use-mobile-app-fsm__section_djm_tgp_5fc} Completing work order tasks on ServiceNow Agent can include one or more of the following activities. * [Time Sheets in ServiceNow Agent](https://www.servicenow.com/docs/Ovov1tjY_EF_QHf8CCCCJg "You can access and manage your time sheets from a mobile device.") Create and submit time sheets, log hours, and more all from your mobile device for accurate billing and reporting. * [Personal events in ServiceNow Agent](https://www.servicenow.com/docs/GbqG3AWdlFqvgqVmDl95TA "Field service agents can view events and create and edit personal events in the Mobile Agent.") Create a personal event, like a doctor's appointment, on your mobile device so you don't get a task scheduled during your appointment. * [Create a task on ServiceNow Agent](https://www.servicenow.com/docs/z~lViNKUtfTTyVBRsEUeJQ "As an agent, create work order tasks using the ServiceNow Agent application.") Field service technicians can create work order tasks from their mobile device in case there is some work that was missed when the work order was created. * [Prioritizing on ServiceNow Agent](https://www.servicenow.com/docs/MhXbHElgxiHtLr4lgjxT3w "Accept or reject tasks, assign tasks to yourself and plan your schedule for the day, view task details, schedule, and task location, or close a work order task using your mobile application.") Field service technicians can plan their schedule for the day, view task details including client details, location, and requirements, and more. * [Tracking your location on ServiceNow Agent](https://www.servicenow.com/docs/A~38zXKHyOEBf_nJCPELRg "Use location tracking so that you can keep a record of your location, either for a defined period of time or while you perform tasks.") Use location tracking so the customer knows when you will arrive. This also helps dispatchers quickly see if your travel time has made you behind schedule. * [Inventory on ServiceNow Agent](https://www.servicenow.com/docs/IXRJaZTUmgDQLyzas1U2cQ "Field service agents can locate, request, and transfer parts from other agents or warehouses for the current and future work order tasks.") Field service technicians can locate, request, and transfer parts from other technicians or warehouses for current and future work order tasks, and record any equipment or tools used for billing or inventory purposes. * [Equipment on ServiceNow Agent](https://www.servicenow.com/docs/p7kDMuMWG8RbBtG7iWza3A#update-equipment-statuses-with-the-now-mobile-agent-application "Check in, check out, or report broken equipment using the My Equipment applet in the ServiceNow Agent mobile app.") Check in, check out, or report broken equipment using the Mobile Agent app. * [Field Service Contractor for mobile](https://www.servicenow.com/docs/D2vAzq7DI1oEvnUR1cNv7A "Managers and agents of contractor companies can use the Field Service Contractor for mobile application to view and manage the work order tasks assigned to them.") Managers and technicians of contractor companies can use the Field Service Contractor for mobile application to view and manage the work order tasks assigned to them. * [Crew on ServiceNow Agent](https://www.servicenow.com/docs/MfrPlsN9LGfqOUqANVqRRA "Add equipment or members to your crew using the ServiceNow Agent application.") Add equipment to crews, manage crew membership, and more on the Mobile Agent app. * [Push notifications on ServiceNow Agent](https://www.servicenow.com/docs/WNalOvgXPGy65jEZslPibw "Assign tasks and send reminders to Field Service agents using push notifications.") Field service technicians, managers, and dispatchers can use push notifications to receive and acknowledge new task assignments and stay informed of any other updates related to tasks, groups, or individual agents. * [Start a Sidebar discussion on the Mobile Agent application](https://www.servicenow.com/docs/2ba18OA76FYyEfHmgVlrMQ "Create and view Sidebar discussions on the Mobile Agent application.") Connect with your customers or peers using the Mobile Agent app to get more information when you're at a task location. * [Job site maps on ServiceNow Agent](https://www.servicenow.com/docs/_th41qWdWMsQu5nPAuOjHg "View a map of the job site and get directions to the specific on-site location.") View a map of the job site, or get step-by-step directions all from the Mobile Agent app. * [Linear assets on ServiceNow Agent](https://www.servicenow.com/docs/w0XiK5sFkLsqQ3OIOwp80Q "Manage work order tasks for linear assets to ensure efficient and effective maintenance and inspection processes.") Manage work order tasks for linear assets for an efficient and effective maintenance and inspection processes. * [Playbooks on ServiceNow Agent](https://www.servicenow.com/docs/B8SetKkpQHze2GZcUeAb8A "Playbooks for the ServiceNow Agent application provide a guided experience for completing work order tasks on a mobile device.") Playbooks for the Mobile Agent application provide a guided experience for completing work order tasks on a mobile device. * [Virtual Conferencing on ServiceNow Agent](https://www.servicenow.com/docs/ABHQW4nL0YSiGxlARWIe3Q "Initiate a conference call from your native mobile application with the help of Field Service Management Virtual Conferencing Integration.") Schedule or start a Zoom or Microsoft Teams meeting from the Now Mobile Agent application. * [Knowledge articles on ServiceNow Agent](https://www.servicenow.com/docs/vWd5qe96Ix0Sphs9EVMtYQ#access-information-you-need-mobile "Search relevant information from knowledge articles and see when your team members are on-site and if they are on schedule.") Search and access troubleshooting guides, manuals, FAQs, and relevant knowledge articles, and see when your team members are on-site and if they are on schedule. * [Working offline on ServiceNow Agent](https://www.servicenow.com/docs/kWgdx6rlWtyVhwriwHNJrg#work-offline-fieldservice-mobile "When you are at a task site that doesn't have an internet connection, you can work on field service tasks, record time, track asset usage, create part requirements, and complete work orders and tasks using the ServiceNow Agent application.") Download field service data to the application cache so you can still use the information in a work order task when you're at a task site without an internet connection, and sync data once reconnected. * [Closing tasks on Mobile Agent](https://www.servicenow.com/docs/kuZFOHm~BdaBua7GvUjcng#close-wo-wot-mobile "A work order is automatically closed when all work order tasks associated with it have been closed.") Close a work order task as complete after you finish the work required for the task. {#Use-mobile-app-fsm__ul_mj4_vgp_5fc} **Related tasks** * [Configure the Now Mobile Agent application](https://www.servicenow.com/docs/rvCimRE9zfqHWqgzxIn0mA "Configure the Now Mobile Agent application and customize it for field service agents and dispatchers.")