---
sourceDocument: Zurich Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/field-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Close incomplete WOT

# Close an incomplete work order task on a mobile device {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

You can close a work order task as incomplete if there is work pending on the task
through the Field Service Contractor for mobile application.

## Before you begin

Role required: wm_ext_agent

## Procedure

1. Access your instance using the ServiceNow Agent mobile application.
2. On the My work navigation tab, tap Today's tasks.
3. Open a work order task that is already in progress.
4. Tap the more actions (![More actions icon]()) icon.
5. Tap Close Incomplete.
6. Provide the reason in the Closure Notes.  
   The Closure Notes information is copied to the Activity Stream tab in a work order task form.
7. **Optional:** Automatically create a work order task to follow up on any pending work from the current work order task by enabling the Create a Follow-up Task option.  
   The new work order task will be assigned to your group.
8. Tap Submit.  
   Confirmation messages are displayed depending on whether you enabled the
   Create a Follow-up Task option.
   * If you have not enabled the option, the confirmation message Task closed successfully is displayed.
   * If you have enabled the option, the message You have 2 messages is displayed. Tapping View on the message displays the success confirmation message and a message providing the number of the follow-on task that was created.
   {#close-incomplete-fsc__ul_zfc_hfh_nvb}

## Result

The task is closed. If you created a follow-up work order task, you can access it by navigating to My workMy group tasks.

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