---
sourceDocument: Zurich Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/field-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Complete a questionnaire

# Complete a questionnaire for a work order or task {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Complete a questionnaire for a work order or work order task. You can access and
complete questionnaires from the Work Order or Work Order Task forms.

## Before you begin

Role required: wm_agent

## About this task

If one or more questionnaires are available for a work order or work order task, the
Questionnaires button appears at the top of the form.
Clicking this button displays the questionnaires.  
Agents can also navigate to Self-ServiceMy Assessments \& Surveys to see questionnaires for work orders and work order tasks.  
Note:  
Users who can view a work order or task can also view associated questionnaires. Users who are assigned to a work order or task can complete associated questionnaires.

## Procedure

1. Open a work order or work order task.
2. Click Questionnaires.  
   The Questionnaires page opens and displays the questionnaires associated with the task record. Each questionnaire is listed as an individual tile.
3. On the questionnaire tile, click Start.  
   The questionnaire opens in the window.
4. Complete the questionnaire.
5. If finished, click Submit.  
   Note:  
   If you need more time, you can click Save so that you can later return to the questionnaire.

## Result

The questionnaire is submitted. You cannot make any changes to the questionnaire. You can only view it.

## What to do next

Complete any remaining work and then close the task.
**Related concepts**   

* [Configuring survey-based work order questionnaires](https://www.servicenow.com/docs/k2SF~RGi5sGEHLsnveSXWw "Admin can create survey-based questionnaires and associate them with work order tasks.")

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