---
sourceDocument: Zurich Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/field-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Contractor Portal

# Contractor Portal {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use Field Service Contractor Portal to manage work order
tasks.

Field Service Contractor Portal enables managers and field service agents of
contractor companies to manage and work on the assigned work order tasks.

You can make your ServiceNow
Field Service Contractor Portal instance accessible from a company-branded or
custom URL. For more information about customizing URLs, see [Associating custom URLs to your
instance](https://www.servicenow.com/docs/access?context=custom-url&version=zurich&pubname=zurich-platform-security&ft:locale=en-US).

If you have activated the Service Portal User Criteria Support plugin and set its property to
true, you must assign permissions to different roles to enable access to the Field Service
Contractor Portal. For more information, see [Apply user criteria to a page, widget, or
widget instance](https://www.servicenow.com/docs/access?context=widget-user-criteria&version=zurich&pubname=zurich-platform-user-interface&ft:locale=en-US)
**Related concepts**   

* [Contractor dashboard](https://www.servicenow.com/docs/hJ~_nz_dFCvPAopwn5EjnA "Use this dashboard to review the status of work order tasks, agents, agent feedback, and appointments of contractor companies.")
* [Configuring contractor capabilities](https://www.servicenow.com/docs/7GBkY7ydVqghJnPSFgefVw "Set up interactions with contractor companies, their managers, and agents with Contractor Management. Additionally, Contractor Marketplace allows you to push task to a marketplace when internal agents are unavailable.")