---
sourceDocument: Zurich Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/field-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Make a call

# Make a call from ServiceNow Agent {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Select a conference bridge option to initiate a conference call from the ServiceNow Agent application to connect virtually with your customer and peer agents.

## Before you begin

Role required: wm_agent

## About this task

The option Make a Call appears only if you have set up both Zoom and
Microsoft Teams in your ServiceNow
instance.

## Procedure

1. Navigate to the ServiceNow Agent application.
2. Tap My Work.
3. In the My Tasks section, tap See All.
4. Select and open the work order task.
5. Tap the More actions (![More actions icon]()) icon and then select Make a Call.
6. Tap Conference Bridge and then select a bridge.
   * To make a Zoom call, tap Zoom.
   * To make a Microsoft Teams call, tap Microsoft Teams.

     For more information about making a call,
     see [Start a Zoom or Microsoft Teams meeting from ServiceNow Agent](https://www.servicenow.com/docs/EM7x6g3pk_TkHcPD5sbzvA "Initiate a Zoom or Microsoft Teams meeting from the ServiceNow Agent application to resolve customer issues by assisting them virtually while out of the office or away from your desktop computer.").