---
sourceDocument: Zurich Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/field-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Assign tasks using Intelligent Task Recommendation

# Assign tasks to yourself based on Intelligent Task Recommendation {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Assign the best available recommended task to yourself so that you can fill a gap in
your schedule.

## Before you begin

Role required: wm_agent

## About this task

The Intelligent Task Recommendation feature automatically recommends you the task with the highest recommendation score only when your administrator activates the Field Service Intelligent Task Recommendation plugin. For more information, see [Activate Intelligent Task Recommendation](https://www.servicenow.com/docs/HBBacYE_p1SAlO9eiZemyA "Activate the Intelligent Task Recommendation plugin (com.snc_task_recommendations)) for Field Service Management if you have the admin role.").

As an agent, you can log in to the Now® Mobile Agent application to view the recommended task and assign the task to yourself.  
Note:  
Intelligent Task Recommendation excludes the work order tasks that are schedule locked.

## Procedure

1. Navigate to the Now Mobile Agent application.
2. Tap My Work.
3. In the My Tasks section, tap the More actions (![More actions icon]()) icon and then select Recommend Task.
4. Indicate your free time in the Start time and End time fields.  
   The system automatically selects the default end time as two hours after the start time. You can change the end time.
5. Select Submit.

## Result

The task with the highest recommendation score is automatically assigned to you.
**Related concepts**   

* [Intelligent Task Recommendation](https://www.servicenow.com/docs/Rlgvf89QODmF5NK6THqAoA "The ServiceNow Intelligent Task Recommendation feature helps dispatchers to improve agent utilization by recommending tasks to fill agent schedules. Agents can also view the recommended tasks and assign them to themselves using the ServiceNow Agent mobile app.")
* [Configuring Intelligent Task Recommendations](https://www.servicenow.com/docs/t5iAEEgMKvrIUmUkHV38~w "Efficiently recommend tasks to agents using Intelligent Task Recommendations, a feature that aligns tasks with agents based on predefined policies and filtering conditions. Determine the applications through which you can access task recommendations.")  
**Related tasks**   

* [Assign work order tasks to agents using Intelligent Task Recommendation](https://www.servicenow.com/docs/BbFTNQpltGudYrbFlc5HWQ#task-recommendation-in-disp-wrkspc "As a dispatcher, you can recommend the best available tasks to fill gaps in an agent's schedule.")