---
sourceDocument: Zurich Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/field-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Start a Sidebar discussion

# Start a Sidebar discussion on the Mobile Agent application {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create and view Sidebar discussions on the Mobile Agent application.

## Before you begin

Role required: wm_agent

Ensure the Sidebar for Field Service Management plugin (com.sn_fsm_sidebar) is activated. For more information, see [Activate Sidebar for the Field Service Mobile Agent application](https://www.servicenow.com/docs/4Pemfrv5WuufKZp~eawQpg "You can activate the Sidebar for Field Service Management plugin (sn_fsm_sidebar) for Field Service Management if you have the admin role. Activating this plugin enables the Sidebar feature on the Mobile Agent application.").

## About this task

Create and view Sidebar discussions on the Mobile Agent application. You can create Sidebar discussions from the work order task record.

## Procedure

1. Navigate to a work order task.
2. Tap the Sidebar![Sidebar icon.]() icon.
3. Tap the Create Sidebar discussion ![Create Sidebar discussion icon.]() icon.
4. On the form, fill in the fields.  
   {#start-sidebar-mobile__table_hsq_4tg_mr__entry__2}

   | Field | Description |
   |-|-|
   | Record number | Work order task this discussion is assigned to. |
   | Subject | Subject of the discussion. |
   | Add participants | Participants who can view and reply to the discussion. |
   | Include a brief message for participants | Initial message to participants in the discussion. |
   [Table 1. Start a Sidebar discussion form]

   {#start-sidebar-mobile__table_hsq_4tg_mr}
5. Tap Start discussion.

## What to do next

Participants can view and reply to the discussion. The discussion can be accessed from the work order task record or from the global Sidebar.
**Related tasks**   

* [Summarize a Sidebar discussion on the ServiceNow Agent application](https://www.servicenow.com/docs/p3DzTYe5W9phBiH8e7T0Ow#na-fsm-summarize-sidebar-mobile "On the ServiceNow Agent application, generate a summary of the Sidebar discussions between agents, dispatchers, and subject matter experts by using the Sidebar summarization skill in the ServiceNow Otto for Field Service Management (FSM) application.")