---
sourceDocument: Zurich Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/field-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Virtual Conferencing

# Virtual Conferencing on ServiceNow Agent {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Initiate a conference call from your native mobile application with the help of Field Service Management Virtual Conferencing Integration.

As a field service agent you can initiate a Zoom or Microsoft Teams meeting from the ServiceNow Agent application. You can set up both Zoom and Microsoft Teams conference bridges or either one in your ServiceNow instance.

If you have set up both conference bridges in your ServiceNow instance, you can select either bridge option to [make a call from the ServiceNow Agent application](https://www.servicenow.com/docs/5xAgKAol1SyjwvYh9X~FXQ "Select a conference bridge option to initiate a conference call from the ServiceNow Agent application to connect virtually with your customer and peer agents."). Selecting Zoom enables you to connect with customers and your peer agents. Microsoft Teams enables you to connect with your peers only.